Job Description

Summary We are seeking a dynamic and customer-focused MRI Digital Education Leader to drive excellence in remote education and support for our MRI users. This role is pivotal in delivering high-quality training, troubleshooting, and live support to radiologists and clinical staff using remote tools. You will act as the primary liaison between customers and internal teams, ensuring seamless communication and resolution of technical issues.
GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Responsibilities
Remote Support & Training
Deliver AW training sessions for radiologists and clinical users.
Provide real-time support using remote tools for scanning assistance and troubleshooting.
Prepare and conduct virtual classrooms and webinars on product usage and best practices.
Customer Engagement
Serve as the main point of contact for customers regarding educational support.
Coordinate and prepare customers for onsite training sessions.
Follow up on training outcomes and gather feedback for continuous improvement.
Collaboration & Issue Resolution
Work closely with the engineering and product teams to keep improving our MRI products.
Identify recurring issues and contribute to the development of preventive measures
Content Development & Delivery
Create engaging training materials, presentations, and digital content.
Deliver classroom sessions both virtually and onsite.
Thought Leadership & Events
Represent the company at congresses, trade shows, and industry events.
Showcase remote education tools and offerings to potential and existing customers.
Collaborate with Key Opinion Leaders (KOLs) to host local webinars on trending topics.
Internal Knowledge Sharing
Attend internal trainings and disseminate knowledge to colleagues.
Support cross-functional teams with educational insights and updates.
Qualifications
Qualified as Radiographer with MRI expertise
Proven experience in digital education, customer support, or clinical training
Strong communication and presentation skills.
Proficiency with remote support tools and virtual training platforms.
Ability to work independently and manage multiple customer interactions.
Willingness to travel extensively for events and onsite training.
Inclusion and Diversity
GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Behaviors
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity.
Total Rewards
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
#LI-MG1
#LI-REMOTE
Additional Information
Relocation Assistance Provided: No

Skills Required