Job Description

About the Job

We are looking for a

Digital Inclusion Assistant

to help ensure that all our patients, regardless of digital literacy, confidence, or access to technology, can fully benefit from our online and digital services. This role is key in bridging the digital divide and promoting equitable access to healthcare tools. You'll work closely with patients, healthcare providers, and community organisations to support digital access and improve patient satisfaction.

You will be working very closesly with the Digital Inclusion Lead at the surgery to improve the processes and streamline them, and you will work together as a team!

This is a

dual-role position

:

Monday to Wednesday

- You will work as the

Digital Inclusion Assistant

, focusing on supporting patients with digital services, troubleshooting issues with online access, promoting the use of NHS apps, and gathering feedback to improve digital engagement.

Thursday and Friday

- You will work as part of the

reception and administration team

, managing patient queries, booking appointments, and supporting the practice's day-to-day operations.
This is a fast-paced healthcare role, ideal for someone who doesn't mind hard work or busy days, shows initiative, and wants to make a real difference. You'll be supported by a fantastic, friendly team that is passionate about delivering an excellent patient experience. We are committed to improving access to healthcare and welcome ideas and feedback to help us lead in both digital inclusion and frontline service.

Qualifications and Skills:

Proven experience in digital inclusion, digital literacy training, or a related field. Strong understanding of the barriers to digital access and the challenges faced by diverse communities. Excellent communication and interpersonal skills, with the ability to engage with patients from all backgrounds. Experience working in a healthcare setting is desirable but not essential. Passionate about health equity and improving access to healthcare for all.

Requirements:

Able to work Monday to Friday, from 8.45am to 5.30pm Fluent in speaking and writing both Arabic and English language

About Willesden Green Surgery

Willesden Green Surgery is a growing, busy, vibrant business in London NW2 3UY. We are excited to hire a Digital Inclusion Lead to join our team and will be working with a great team of receptionist, administrators, pharmacists, physiotherapist, link workers, doctors and nurses!

What We Offer:

A supportive and collaborative work environment within a forward-thinking GP practice. Opportunities for professional development and training. The chance to make a meaningful impact on the lives of our patients by helping them access essential healthcare services.

To work with our amazing team as front-of-house staff to promote digital applications to patients, help them get set up online, as well as answer any queries. The job will also entail developing patient satisfaction with the GP practice, ensuring that patient needs are met, therefore looking at the patient holistically.

As part of your roles, you will also be involved in reception and administrative house duties.

Reception duties can include, but are not limited to:

opening/closing the surgery greeting patients booking patient appointments answering telephone calls promptly monitor call times using our cloud-based telephone dashboard signpost patients to the appropriate services liaising with medical team members process repeat prescription requests ask for support from the admin team when the phone is busy
Administrator duties can include, but are not limited to:

monitoring and actioning the practice emails completing and code online patient registrations register patients for online services managing and sending referrals re-calling patients for reviews/appokintment stocking rooms and inventory check actioning doctor task and manage the results over the phone record meeting minutes process all Out of Area and Patient Warning letters action GP2GP tasks when the telephone line is busy, help reception by answering calls process requests for information i.e., SAR, insurance / solicitor letters and DVLA forms partake in adult and child safeguarding care and audits
In addition to the primary responsibilities, the medical administrator may be requested to:

Suggest improvements to our practice and your job role, in practice meetings Apply practice policies, standards, and guidance and help improve these policies Partake in audit as directed by the audit lead
Job Types: Part-time, Permanent

Pay: From 13.85 per hour

Additional pay:

Bonus scheme
Benefits:

Company pension
Schedule:

10 hour shift 8 hour shift Day shift Monday to Friday Weekend availability
Application question(s):

How man years of EMIS experience do you have?
Experience:

Customer service: 1 year (required)
Language:

Arabic (required)
Work Location: In person