Job Description

Digital Marketing Account Manager

The Company

Xanthos is a digital marketing agency based in Cambridge. We aim to deliver transparent digital marketing that gets results, cutting through the noise without the jargon or deception. Our focus is on building honest, long-term partnerships with our clients to deliver sustainable growth.

The Opportunity

An opportunity has arisen for a Digital Marketing Account Manager to join our team. We're at an exciting stage of our development and are looking for an ambitious, driven individual who wants to help us improve. We need someone who can contribute to decisions that will shape the future of our agency.

This role is for a strategic thinker who is not just looking for a job, but a chance to make a tangible impact on our processes, our client success, and our direction. As we grow, you'll grow with us.

Who We're Looking For: The Person Behind the Title

We care as much about who you are as what you can do. The right person for our team will be:

A Strategic Thinker:

You don't just manage accounts; you build roadmaps. You are a strategic thinker, comfortable devising clear and effective digital marketing strategies from the ground up, all focused on delivering the tangible results clients demand.

An Agency Shaper:

You're commercially aware and ambitious. You see this role as a chance to make a real impact, bringing fresh ideas to help refine our services and drive the agency forward.

A Truth-Teller:

You have unshakeable integrity. You build trust by telling clients what they need to hear, not just what they want to hear. You're comfortable being transparent with data, celebrating the wins and owning the challenges.

A Translator:

You're fluent in data but you speak human. You can analyse performance across channels and emerge with a clear, simple story that explains what's happening and drives the next strategic decision.

A Relationship Builder:

You are a natural at building rapport and trust. You're proactive, an excellent listener, and you genuinely invest in understanding your clients' businesses to become their indispensable partner.

What You'll Be Doing: The Role

Your primary mission is to manage and nurture a portfolio of client accounts, acting as their main strategic contact to ensure we are delivering value and driving their growth.

Be the trusted, primary contact

for your clients, managing their accounts and building strong partnerships founded on transparency and communication.

Devise and own the overarching digital marketing strategy

for your clients, ensuring every activity is aligned with delivering measurable results.

Oversee the delivery of work,

ensuring campaigns and projects are on track and aligned with the client's objectives.

Proactively identify opportunities

to grow client accounts by recommending new strategies or services that will help them achieve their goals.

Analyse and report on performance,

confidently presenting data and insights to clients in a way they can easily understand.

Collaborate closely

with our in-house specialists to ensure we deliver a cohesive, high-quality service.

The Essentials: Skills & Experience

2+ years' experience in a client-facing role within a digital marketing agency, with proven ability to manage client accounts. A natural multitasker, comfortable managing multiple clients and marketing activity simultaneously. Excellent communication skills, with the confidence to present reports and data to clients. The ability to translate technical data and marketing terminology into clear, understandable insights. A working knowledge of

PPC/Google Ads is required

. Knowledge of

Google Shopping, SEO, Meta Ads, or HubSpot

would be a significant bonus. A strategic mindset with great time-management skills.

Why Xanthos? The Perks

Hybrid & Flexible Working:

The role is hybrid, requiring at least 2 days a week in our Cambridge office to foster collaboration, with the rest of the week remote. We also offer flexible start/end times.

Health & Wellbeing:

Private AXA Healthcare and company sick pay.

Your Growth:

A genuine opportunity for career development where your contribution directly impacts the agency's success.

Shared Success:

A company-wide bonus scheme because we succeed only when we all succeed.

Great Environment:

Based at the vibrant St John's Innovation Centre, with free on-site parking, an on-site bistro, and easy access via the A10 and Cambridge North train station.

The Usuals:

Company pension and a casual dress code.

Our Commitment to Diversity & Inclusion

We believe that the best strategies and strongest partnerships come from a team with diverse perspectives and lived experiences. Xanthos is committed to building an inclusive, equitable environment where everyone feels welcome, valued, and empowered to do their best work.

We strongly encourage applications from people of all backgrounds, identities, and abilities. If you're excited about this role but your experience doesn't align perfectly with every single qualification, we'd still love you to apply. You could be the perfect addition to our team.

The Details

Salary:

30,000-40,000 depending on experience.

Location:

Hybrid remote in Cambridge (St John's Innovation Centre, CB4). Candidates must be UK-based and within a commutable distance of Cambridge for at least 2 days per week.

Job Types:

Full-time, Permanent.

Ready to Apply?

If you're ready to join a digital agency where you can make a real difference to not only your clients but also the future direction of the agency, then we would love to hear from you.

Please submit your CV and a cover letter that tells us why you are the right fit for this role and for Xanthos. Please also include details of your current compensation package.

Candidates must be based in and eligible to work in the UK.

Job Types: Full-time, Permanent

Pay: 30,000.00-40,000.00 per year

Benefits:

Casual dress Company pension Discounted or free food Free parking On-site parking Private medical insurance Sick pay Transport links Work from home
Ability to commute/relocate:

Cambridge CB4 0DS: reliably commute or plan to relocate before starting work (required)
Experience:

Google Ads: 2 years (preferred) Account management: 2 years (preferred)
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Cambridge CB4 0DS