Job Description

The Role

This is a hands-on account management role for someone who understands how digital marketing actually works in the real world -- not just in theory.

You'll be responsible for managing a portfolio of clients across a mix of industries, acting as their day-to-day marketing lead and trusted advisor. Your focus will be on understanding each client's business, translating their goals into clear marketing activity, and ensuring work is delivered to a consistently high standard.

You'll work closely with internal delivery teams, keeping projects moving, clients informed, and outcomes front of mind.

Key Responsibilities

Act as the main point of contact for a portfolio of digital marketing clients

Build strong, trusted relationships with clients and their wider teams

Quickly understand each client's business, challenges and opportunities

Recommend appropriate digital marketing strategies and tactics that deliver measurable results

Manage multiple projects and priorities simultaneously, without compromising quality

Ensure delivery teams have clear briefs, context and objectives for every piece of work

Maintain excellent service delivery standards across all accounts

Identify opportunities to grow accounts by helping clients in new and valuable ways

Support the creation and coordination of digital marketing content, including social, web, creative, copy and email

Use digital platforms confidently to plan, monitor and optimise campaigns

Be confident reporting on agreed KPIs and presenting results and strategies for improvement

Skills & Experience

You'll have:

Proven experience working in digital marketing, agency-side or in-house

A strong understanding of how digital marketing supports business growth

Excellent customer care and relationship-building skills

The confidence to advise clients and guide decision-making

Strong project management and organisational skills

Experience managing multiple clients or stakeholders at once

A commercial mindset, with the ability to spot growth opportunities

Platform & Tool Experience

Practical, working experience of:

Meta (Facebook & Instagram)

Google platforms

TikTok

Analytics for SEO, social media and web

Social media scheduling tools

Email marketing systems (desirable)

Adobe Design Suite / Canva (desirable)

Why This Role?

This role suits someone who enjoys variety, responsibility and being close to the customer. You'll have the opportunity to make a real impact on client performance, shape marketing activity, and grow alongside a business that values quality, clarity and long-term relationships.

Job Type: Full-time

Pay: 32,000.00-34,000.00 per year

Work Location: In person