Job Description

The Donkey Sanctuary is an international animal welfare organisation, offering care and protection to donkeys worldwide. Our vision is a world where every donkey has a good quality of life, and our mission is to improve the lives of donkeys every day. We will achieve this by transforming the lives of donkeys in need worldwide by fostering greater understanding, collaboration and support, and by promoting lasting, mutually life-enhancing relationships.
We have an excellent opportunity for a proactive and flexible team player with outstanding interpersonal skills to join our busy Digital Team. As Digital Marketing Assistant, you will support the Digital Marketing and wider Digital teams in their day-to-day delivery of the digital marketing strategy across owned, paid and earned channels. You will work closely with the Social Media, Content and Fundraising Coordinators on content generation for our digital marketing channels, focusing on appealing to our target audiences and current supporters in a positive and engaging way.
About you:

• Previous working experience and a proven track record in creating engaging content for social media channels, social media community management and reporting.
• An excellent standard of written English and communication skills, including copywriting for different audiences.
• A good base knowledge of digital marketing and fundraising.
• Adept at using photo and video editing software, ideally the Adobe suite.
• Able to multi-task and maintain a high level of accuracy and attention to detail whilst working with a number of conflicting demands and deadlines.
• Strong I.T. skills (proficient in Word, Outlook and Excel).
• Demonstrable customer service skills (including successful experience of dealing with enquiries and complaints from members of the public).
• UK, full valid Driver's licence.

About the role:
Your principal duties and responsibilities will include -

• Assisting with the generation of content for The Donkey Sanctuary's digital marketing channels.
• Writing and editing social media copy for all departments.
• Creating digital content in its various forms including video and images, using photo and video editing software as required.
• Monitoring incoming social media activity including comments and direct messages, liaising with colleagues from across the organisation to provide answers to often complex questions and engaging in a timely and appropriate manner where required.
• Assisting with the delivery of fundraising and commercial activities to maximise the charity's digital income generation and supporter stewardship opportunities.
• Helping to research and introduce new and effective digital trends to ensure the charity is using digital marketing channels in the most engaging way.
• Assisting the Digital team in monitoring and reporting on social media activity using analytical tools.

What we offer in return:
Based in Sidmouth, Devon - an area of outstanding natural beauty - this is a full-time, permanent contract starting as soon as possible, working 35 hours per week, 08.30-16.30, Monday-Friday.
The working pattern for this role will be hybrid working, which combine onsite and home working under our guiding principles for such roles, with onsite attendance currently anticipated to be at least 2 days a month. Candidates must be able to travel to Sidmouth for onsite attendance.
Please refer to the FAQs section regarding travelling to work on our Candidate Journey page
Benefits:
Competitive pension.
Life assurance.
31 days holiday (including Bank holidays), rising to 34 with each full year of service.
Wellbeing team.
Recorded Pilates and Yoga classes.
Long service awards.
Healthshield plan -

• Reimbursement of some medical expenses up to the specified limits per membership.
• Offers, discounts and cashback on shopping, travel and entertainment from participating outlets.
• Access to a 24/7 GP and counselling service.

Free Parking.
Subsidised restaurant and shop.
Closing date for completed applications: Sunday 19 October 2025.
The Donkey Sanctuary is a Disability Confident Employer.
The Donkey Sanctuary is committed to safeguarding and promoting the welfare of vulnerable people (children and adults), and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.
The Donkey Sanctuary also participates in the Inter Agency Misconduct Disclosure Scheme and, for relevant posts, may request information from applicants' previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.
Please note: The Guaranteed interview scheme is only applicable to candidates who consider themselves to have a disability applying for roles based within the United Kingdom.
NOTE TO APPLICANTS: We look forward to receiving your application, but we do ask you to complete this in your own words, and not to employ an Artificial Intelligence (AI) writing tool or assistant. Applications that are considered not to be an applicant's own work may not be shortlisted for interview.

Skills Required