Job Description

The Digital Customer Operations team is expanding!



This is an exciting opportunity to join our team and be involved in a wide range of Digital projects. We are looking for motivated and dynamic

individuals to be part of new and exciting projects and product support which will support the Trust's digital journey.



This is a hybrid working post. The successful applicant must be able to travel to sites based across NTW Solutions on a regular basis.



You will work in a supportive role to the Digital Product and Delivery team. You will lead the implementation, configuration, testing and training for clinical and corporate systems and digital solutions.



You will also take an active role in the ongoing support and development of digital solutions, ensuring our customers have an excellent experience of digital.



Covering an area from the Borders of Scotland to the North of Durham, and across North Cumbria, we are actively working with Trust services to

improve digital provision.



NTW Solutions is proud to provide services to the NHS. We keep hospitals clean and patients fed and we keep buildings running and grounds tidy. Our digital teams support the vital systems the NHS relies on, our pharmacy team ensures patients get the medicine they need, and our workforce team recruits people onto the frontline. We transcribe thousands of important medical letters, provide a lease car service to keep people on the move, and ensure suppliers are paid on time.



We provide a wide range of benefits including a good rate of pay and pension and an extensive range of discounts. We care about health and wellbeing and offer a range of support for the people who work here.



We believe everyone has potential and welcome applications from people from a culturally diverse background, those who are LGBTQ+, people with disabilities, anyone who is unemployed or has been out of work for a period of time, or those who have served in our armed forces.



We were set up by CNTW NHS Foundation Trust to provide support services. As a limited company we have built a commercial ethos onto our NHS values and now provide our services to other NHS organisations and beyond.



We make a difference and working here is fulfilling and rewarding. Our social purpose is also driving our plans to become net zero and to tackle discrimination and champion equality. Working here means joining a friendly bunch of people dedicated to supporting better care.



Please refer to the itself for a wider overview of the role.



Please note that all jobs will be appointed on the NTW Solutions Limited terms and conditions (not NHS/A4C terms).



If you currently work for NTW Solutions on AfC terms and conditions, you will be given the choice to retain these or move onto NTW Solutions terms and conditions. Please note that the above advertised salary will not apply if you choose to remain on AfC.



Anyone currently paying into the NHS Pension scheme will be able to retain this.