Job Description

About The Role

We're looking for an energetic, driven

Digital Product Manager

to lead our

myRAC app squad

- with a mission to increase engagement with the app and grow

sales of our Service and Maintenance propositions

.



Our app,

myRAC

, is the digital home for our 13 million personal and business members, making it easy to access breakdown support, book services and repairs, and manage their membership. As part of our digital transformation, this role is critical in shaping how our customers interact with the RAC.



You'll work cross-functionally with product design, engineering, and delivery, and collaborate closely with commercial stakeholders across the business. You'll be part of a passionate, outcome-focused team, delivering work that directly contributes to our digital KPIs and customer experience goals.



We're looking for someone who combines

commercial acumen

,

a customer-first mindset

, and

a hustle mentality

- someone who's always on the lookout for ideas, improvements, and the next big opportunity.



This is

hybrid role

, working 2 days a week from our iconic

Bradley Stoke

office and 3 days at home

What you will do

...


Own the myRAC app roadmap - identifying, prioritising and delivering initiatives that increase app engagement and drive Service and Repair sales Collaborate with stakeholders across Product, Engineering, Commercial and wider Group teams to translate strategy into clear, actionable requirements Work closely with your squad (designers, engineers, analysts) to build and launch new features and optimise existing ones Continuously evaluate performance post-launch, using insight and data to drive iteration and optimisation Keep pushing for better - whether it's the customer journey, the app experience, or the commercial results

What you will need...

Proven experience as a Digital Product Manager delivering customer and commercial outcomes in a fast-paced, digital environment Ownership of a complex digital product or journey from end to end - from idea through discovery, prioritisation, definition, delivery and optimisation Sound judgement and strong decision-making - knowing when to test, when to build, and when to pivot A good understanding of UX principles and technical constraints, enabling you to collaborate confidently with design and tech Experience in financial services or automotive is a bonus - but more important is your curiosity and ability to get under the skin of customer and business needs A proactive mindset - always spotting opportunities, solving problems and thinking ahead

In return, we offer...

At the RAC, our colleagues do whatever it takes to help our customers. And we believe in rewarding you in return. As well as a competitive salary, there's also an annual bonus scheme in place. Plus, you'll have all these extra benefits:


FREE RAC Breakdown cover from day one Colleague Share Scheme - a unique opportunity to become an owner of our business and share in the future success of the RAC! Car salary sacrifice scheme - including offers on electric vehicles Hybrid working Group Life Assurance of up to 4 x salary Health and wellbeing benefits - including healthcare cash plan and private medical insurance.

When you join us you will automatically be opted into our Colleague Share Scheme, called 'Owning it together'. This is a unique opportunity for our colleagues to get rewarded for the outstanding work they deliver, to share in the future success of the RAC and is no ordinary work benefit, incentive, or bonus!


We're committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences.