Job Description

Permanent

Up to 59,000+ Pension + PMI + ShareSave + 6.6 weeks holiday + Hybrid Working (2 days per week in the office)

Southampton, Store Support Office

We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they'll love. Join us as a

Digital Product Owner

and you'll be a big part of this.


Role Pupose: Reporting to the Senior Product Manager for Web, the Product Owner for Buy will own the product detail page and checkout experience, driving customer-obsessed outcomes through relentless experimentation. Through experimentation, they'll optimise the critical elements that help customers understand our products and confidently make purchase decisions. Extending this then to basket and checkout they'll be expected to drive the customer experience forward monitoring metrics and steering the product to create a successful mid-funnel journey.

Key Accountabilities / Responsibilities:

Product Vision

- To set a clear vision and roadmap for product driven by a robust understand of customer

needs and business objectives that a product will fulfil and clearly articulates what success looks like for a


product and what outcomes it will drive.

Defining New Demand

- Collaborate with B&Q teams, KITS, 3rd parties and product team to define outcomes

for the product.

Backlog Management

- Manage backlog for product ensuring priorities are clearly understand based on

technical complexity vs business and customer value and technical complexity and these assumptions can be


fed into team planning

Planning

- Works with teams and delivery lead on planning product releases, ensuring key stakeholders are

engaged, delivery is planned and in alignment with other business priorities and proactively manage cross-


team dependencies

Delivery

- Understands all business and customer requirements to define MVP and acceptance criteria.

Working with design, research and engineering to deliver high quality, high performing customer experiences


which align to product vision and business goals.

Drives Performance

- Agrees and tracks key metrics with stakeholders to measure output and delivery results

against objectives. Closely monitors performance of the product and recommends improvements to maximise


value and ensuring we get the best value out of our toolkit and resources.

Stakeholder Management

- Collaborates with B&Q teams, KITS and 3rd parties across all key development

activity, including, demand definition, quarterly planning and communicating outcomes and success

Experimentation

- Leads on experimentation utilizing a full suite of skills/tools to drive the right outcome for

customer and business. Manages all A/B testing activity within the product to ensure clear, data driven


decisions are made on the back of test results.

Agile Development Culture

- Help create an agile culture within the B&Q business, particularly within business

areas involved in technology projects.

Continuous Improvement

- Support the identification of improvements that can be made to ways of working

around B&Q and Kingfisher group in developing and deploying technology

Innovation

- Keeps a clear understand of what is happening in the market, drives innovation into the product

through test and learn approach to ensure we are keeping pace and where possible exceeding customer


expectations

Required Skills & Experience:

Retail/E-commerce technology Experience working with experimentation tooling & process Experience in defining and understanding customer outcomes aligned to business objectives & goals. Experience working with customer research and data to define new products and propositions for customers Experience working in Agile including Backlog Management Strong commercial accruement Experience with significant stakeholder management Strong communication skills both written and verbal Able to work with ambiguity and challenge Training or certification in Agile methodology (preferable)

As part of a great team, you'll be valued for who you are.We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities

.

You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.


We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!


So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.