Job Description

Digital Reliability Engineer

Location: EMEA, United Kingdom, Slough

Ref: JOHNCRANEEMEA02145

Division: John Crane

Job Function: Engineering



The Digital Reliability Engineer is part of the contract management regional team and responsible for providing technical support in the development, implementation and operation of John Crane\'s digital service agreements. This individual will play an important role in the digital organization, as he/she will support John Crane\'s sales and service team efforts to achieve excellence in contract management for digital assets and in reliability service delivery.

Duties & Responsibilities

• Assess customer needs and business opportunities for digital products that result in feasibility studies and other deliverables
• Drive digital reliability programs, by performing business mapping, developing product selection guides, identifying bad actor equipment, sharing best practices, performing equipment data surveys, identifying reliability improvements, identifying business opportunities and others.
• Execute service agreements through: cross-functional collaboration, Failure Analysis, customer feedback, engineering calculations and design, design and optimize advanced mechanical seal support systems (API plans), technical training and best practices
• Manage monthly reports and create in-depth quarterly reports to analyze contract performance.
• Contribute to data management and maintain data quality requirements for John Crane Sense and other digital products
• Training in dry gas seals and turbomachinery is preferred.
• Maintain high quality customer relationships - this role is customer-facing and highly developed interpersonal skills are essential.
• Basic data analysis and graphing in Python or R.

Diversity & Inclusion

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

The Individual

• Bachelor\'s Degree in Engineering required - Mechanical Engineering strongly preferred.
• Experience in customer-facing roles, demonstrating the ability to understand and address customer needs effectively.
• Vibration analysis experience would be an advantage.
• Previous experience in turbomachinery is beneficial for this role.
• Proficiency with Microsoft Office and comfortable with a range of software.
• Experience with Python or R, intermediate to advanced proficiency preferred
• Understanding of basic statistics and data analysis
• Travel up to 50% to customer sites to implement new programs and support existing ones.

About Smiths

At Smiths we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions that meet our customers\' evolving needs, and touch the lives of millions of people every day. We are a FTSE100, global business of around 14,600 colleagues, based in 50+ countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity and supporting new homes. Our products and services are often critical to our customer s\' operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with a 170+ year history of innovation, and five global divisions, all experts in their field.

About John Crane

John Crane (www.johncrane.com) is a global leader in rotating equipment solutions, supplying engineered technologies and services to process industries. The company designs and manufactures a variety of products including mechanical seals and systems, couplings, bearings, filtration systems and predictive digital monitoring technologies. John Crane customer service is accessed through a global network of more than 200 sales and service facilities in over 50 countries. Fiscal year 2016 revenue was greater than 1 Billion USD (\xc2\xa3830m). John Crane is part of Smiths Group (www.smiths.com), a global leader in applying advanced technologies for markets in threat and contraband detection, energy, medical devices, communications, and engineered components.

Smiths Group