Job Description

Are you an innovative digital leader with a passion for transforming public services through technology, automation, and user-centred design? Do you have experience delivering end-to-end digital services that improve outcomes for residents and enable smarter working across an organisation? Can you oversee the design and delivery of integrated digital solutions, including websites, ensuring accessibility, excellent user experience, and alignment with strategic goals?

If youve led digital programmes, driven service redesign, and embedded agile, data-driven approaches, wed love to hear from you!

We are currently recruiting for a Digital Services and Website Development Manager to join our team here at Stockton-on-Tees Borough Council.



The Digital Services and Website Development Manager will lead the delivery and performance of the Councils digital services, with a focus on transformation, automation, integration, and user-centred design.

In this role, you will:

Lead the design and delivery of high-quality, user-centred digital solutions, ensuring they are accessible, efficient, and aligned with organisational goals. Manage and evolve the GOSS digital platform, ensuring seamless integration of self-serve solutions with line-of-business systems. Collaborate across Council services to co-design and implement new, digitally enabled models of service delivery. Develop customer experience (CX) journeys to inform service design. Develop and maintain digital information architectures (IA), including CMS structures, taxonomies, and workflows to support effective content and service delivery Champion digital skills development and contribute to organisational training programmes. Develop manage and maintain the Councils websites.

We are looking for someone with:

Substantial experience in digital transformation, service design, and delivery of digital solutions, systems, platforms and websites. Strong leadership and programme management skills, with a track record of delivering complex digital initiatives. A deep understanding of WCAG standards, CMS architecture, and customer-focused design. The ability to inspire cultural change and deliver measurable service improvements.


For more detailed information about the role, please refer to the and Person Specification included in the Supporting Documents section.



Stockton-on-Tees Borough Council prides itself on being a great place to work where staff are trusted, valued and supported to make a positive contribution at work.



We offer an excellent total reward package, including:
A competitive salary of up to 60,257 27 days annual leave per year rising to 32 with 5 years service (plus bank holidays). Ability to purchase additional leave is also available. Generous Pension Scheme through the LGPS with ability to pay extra and plan for retirement. Access to a number of other employee benefits including learning and development opportunities, a car lease scheme, discounts at high street and online retailers, an employee assistance programme and physiotherapy services.



And thats not all - you can also work flexibly where you can work part of your week at home.



For more information about working for Stockton-on-Tees Borough Council, please visit the Careers section on our website:



https://www.stockton.gov.uk/careers



If you would like an informal discussion about the post, please contact Corinne Moore, Head of Digital Services and Systems at Corinne.moore@stockton.gov.uk.

Guidance for applicants

You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience.



Please note that all communication regarding your application for this post will be sent to the email address that you have registered with North East Jobs, including your invite to interview if you are short-listed. Please check your email after the closing date for notification from DONOTREPLY@NORTHEASTJOBS.ORG.UK. All communication will also appear in the My Messages section of your North East Jobs account.