Job Description

Job description

Digital Support Technician Apprenticeship

Our client is looking for a detail-oriented and tech-savvy Operating System Administrator to support the smooth running of their business operations. This dynamic role combines elements of technical support, digital systems management, and administrative coordination. In this role you'll play a key part in ensuring internal systems, data, and communication tools operate efficiently across departments.

Key Responsibilities

Technical & Digital Systems Support

Provide day-to-day administrative and user support for business, quality systems and software. Coordinate with IT support for system updates, access control, and troubleshooting. Maintain and update the company website on a monthly basis. Create and schedule content for social media platforms (Instagram, Facebook, LinkedIn, TikTok). Assist in drafting internal communications such as newsletters and updates.

Data & Document Management

Manage digital filing and data systems, ensuring documents are organised, accessible, and current. Maintain version control and adherence to documentation protocols. Assist in creating reports, schedules, and compliance documents as needed. Participate in preparation for audits and accreditations.

Project & Workflow Coordination

Support department leads by inputting and managing data within business systems. Help track project progress, key milestones, and relevant documentation. Liaise with external partners and vendors to ensure timely submission of information.

Process Optimisation

Identify and implement improvements to streamline digital workflows. Develop user guides and provide basic training for internal systems. Support new technology rollouts and digital transformation initiatives.

Working week & hours:

e.g., Monday to Friday 9am to 5pm

Total hours per week: 37.5

Brief overview

The role involves internal IT support where you will need to be able to demonstrate a calm, friendly and reassuring presence to a range of clients and people.

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Digital Support Technician Apprenticeship Standard

Functional Skills in maths and English if required

What is the expected career progression after this apprenticeship?

On completion a full time a non-apprenticeship position will be on offer.

Job Types: Full-time, Permanent, Apprenticeship

Salary:16,000 - 18,000 per year

Job Type: Full-time

Pay: 16,000.00-18,000.00 per year

Work Location: In person