Job Description

Opportunity information



Salary 16000 per year

Duration 18 months

Advert closing date 22/08/2025



Description



The DST Apprentice plays a key role in supporting the effective use of digital technologies and data across TDM's business functions. Working within the Customer Experience - Business Support team, the role focuses on supporting the wider TDM team, to improve productivity, enhance customer service, and enable data-driven decision-making.



Support the development, optimisation, and user engagement of Microsoft Dynamics 365 CRM.



Key responsibilities include maintaining CRM data integrity, generating performance reports, supporting teams with dashboards and insights, and helping to implement digital tools and systems. The apprentice will collaborate with colleagues to translate complex data into actionable insights and support the organisation's mission to help employers develop tech and digital talent across the West Midlands and beyond.



This role also champions a culture of accountability and continuous improvement by promoting best practices in data use and digital transformation, aligned with TDM's core values.

Core Values (Right Person):

Do Well by Doing Good Gain Creativity by Being Driven Gain Control by Being Accountable Gain Impact by Being Productive Gain Trust by Being Considerate Gain Growth by Being Vulnerable

Core Responsibilities (Right Seat):

Provide technical and application support to internal stakeholders via email, phone, video conferencing, and helpdesk systems. Monitor and maintain data quality within the CRM, ensuring all records and information are accurate, complete, and up to date. Create and manage views, filters, and saved lists in the CRM to support sales and marketing operations. Use tools such as Hunter, LinkedIn, and Co-Pilot to source accurate contact information and create targeted marketing lists within the CRM to support campaign planning and execution. Research prospective employer contacts and organisations to enrich CRM data and support business development. Generate data reports from the CRM to support analysis of activities, pipelines, and live accounts. Support the analysis of simple and complex data to meet business reporting needs, using various techniques to validate results, identify faults, and implement remedies to ensure data integrity. Collate and format data to facilitate processing and presentation for review, in accordance with the organisation's policy and procedures and recognised industry good practice. Assist in training relevant TDM team members by delivering internal sessions on CRM functionalities, features, and best practices. Ensuring there are continuous revised guides and FAQs spaces in the staff vle for the team members to refer to. Document actions and maintain audit trails for issue resolution and system changes. Collaborate with the CRM provider, the Business Support team, and external stakeholders to research CRM capabilities, support system enhancements, troubleshoot issues, and implement new functionalities that improve efficiency and reduce manual processes. Explore automation opportunities between systems, aiming to reduce duplication and improve data accuracy. Manage and prioritise digital support tasks using ticketing systems, calendars, and project management tools. Support continuous improvement initiatives, including digital transformation and system enhancements. Maintain data security and confidentiality protocols while ensuring compliance with all TDM policies, procedures, and legal responsibilities, including safeguarding, ISO9001, Data Protection, Cyber Essentials, and confidentiality standards. Perform any other duties as directed by your line manager and/or a Director.

Entry requirements

Ideal Candidate:

Required:

Holds a Level 2 Functional Skills qualification (or equivalent) in English and Maths. Demonstrates proven experience in customer success or service roles. Passionate about using digital technologies to improve productivity and service delivery. Strong attention to detail with the ability to maintain accurate data and generate meaningful reports. Excellent communication and collaboration skills, including delivering internal training.

Desired:

Confident using CRM systems and digital tools like Hunter, LinkedIn, and Co-Pilot. Able to analyse and interpret data, identifying issues and proposing solutions. Embraces continuous improvement and aligns with TDM's core values of accountability, creativity, and impact.

TDM are committed to safeguard and promote the welfare of all children, young people and adults at risk. Safeguarding is everybody's responsibility and we each have an essential role to play in making our learning community safe and secure.



We are committed to being an equal opportunities employer and, in line with our Recruitment Policy and Equality and Diversity Policy, we actively seek to recruit with the right mix of talent, skills and potential, promoting equality for all, and welcoming applications from a wide range of candidates. Candidates are selected for interview based on their skills, qualifications, experience and commitment to the values and purposes of the organisation.



This role will require a basic DBS check.



As an organisation using the Disclosure and Barring Service (DBS) to assess applicants' suitability for positions of trust, we undertake to comply fully with the DBS Code of Practice and to treat all applicants for positions fairly. We undertake not to discriminate unfairly against any subject of disclosure on the basis of conviction or other information revealed. Having a criminal record will not necessarily bar you from working with us. It will depend on the nature of the position and the circumstances and background of your offences.



Training to be provided



Digital Support Technician Level 3 Apprenticeship Standard



The successful candidate will undertake an 18-month nationally recognised qualification delivered by TDM. This work-based learning programme includes quarterly block training days delivered via our virtual learning environment, weekly off-the-job training, and monthly coaching sessions.



You will be expected to demonstrate all required competencies and behaviours outlined in the apprenticeship standard, leading to successful qualification. Training will be delivered through Totara, our digital learning platform, which supports both asynchronous and synchronous learning for off-the-job training.



A designated workplace mentor will support your development throughout the programme. At the end of the apprenticeship, you will complete an End Point Assessment (EPA) conducted by an external assessment organisation (EPAO).

This is a Level 3 qualification. Knowledge modules include:

Digital Technologies Data Management and Information Systems Support and Security Concepts Applications Technician or Service Technician (depending on role focus)

Things to consider



Are you able to commute to the Worcester office?



Predominately office based- Minimum 3 days a week in the office at the County House Address.



Prior to starting the Apprenticeship, individuals will be expected to undertake a Skills Bootcamp in the Tech, Networking and Cyber security pathway.



Skills required



Array



Future prospects



Opportunity to progress into a full time position and higher level Apprenticeship.



Hours per week 37.5

Working week Monday to Friday

Apprenticeship standard Digital support technician (Level 3)



Worcester, Worcestershire, England, WR1 1HB