Job Description

264166BR

Digital Trading Operations Assistant 9M - FTC

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Nottingham, Nottingham Support Office
Fixed Term
Full-time

Role: Digital Trading Operations Assistant

Contract: 9 Month Fixed Term Contract

Shift pattern: Full Time - Days in the Office

Location: Nottingham

Closing date: 4th November 2025

Recruitment Partner: Matthew Nelligan

About the role

Welcome to the Boots.com team - an exciting team within Boots UK which is at the heart of our growth plans as more customers look to us for online help, advice and shopping inspiration, as well as of course the best Boots products, prices and offers.


As customers are changing, so are we: focusing on really understanding our customers' needs and making the most of our great products and services to optimise the online shopping experience and drive growth.

Key responsibilities

Working in the Digital Operations team you'll collaborate with various teams across the business including Category, Supply, Logistics, IT, Store Operations, Marketing, and the CSC. You be involved in everything from troubleshooting website issues, and managing online fraud risk, to analysing data to gain insight into how we can make the service better. You will be responsible for analysing and monitoring Boots.com returns data to generate actionable insights that inform data-driven decision-making Review and analyse customer returns to ensure they are in line with our returns policy. You will work cross functionally with various teams and stakeholders across the business, also working closely with our third-party suppliers. You will be a necessary contact for a range of teams, identifying and fixing issues, resolving queries and providing advice to our Customer Support Centre. Review and analyse online orders for any potential fraudulent activity protecting the business from any financial loss, defending chargebacks and customer disputes across our Retail and Pharmacy websites. You will be responsible for completing daily reports and analysis on customer orders, and supporting and managing investigations into orders, incidents and issues raised.

It would be great if you also have

You will have an inquiring mind, be pragmatic, and hold a strong passion for Digital, with a customer first mentality and experience working in a digital environment. Be able to identify patterns and trends from data reporting, be comfortable to ask questions and challenge the numbers. You will need to possess excellent verbal and written communication skills, be confident to work with numerous teams across the business and be proficient in the use of Microsoft Office, technically savvy to use multiple different systems. Problem solving, attention to detail are, a structured approach, and a desire to improve business processes will be some of your core skills. You will need strong numeracy skills, be comfortable with data and the ability to analyse it, understand what it is telling us and socialise the insights. Working to tight deadlines under pressure to meet the needs and demands of an online business. You will be required to work and make decisions at pace.

Our benefits

Boots Retirement Savings Plan Discretionary annual bonus Generous employee discounts Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more. Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

What's next

If Successful, one of our talent partners will be in touch to discuss next steps and go through the interview process


Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide

reasonable adjustments

to help you to be at your best.


We ask that you the successful candidate to complete a

Pre-employment check

after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.


Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

Closing date

05-Nov-2025

Business Area

Support Office

Function

Digital

Shift pattern

Full time - weekdays

Keywords

Fraud, payment and Returns.


data analytics, trend spotting, CSC and Legal dotted line

Hours per week

37.5

Latitude,longitude 1

52.927182,-1.183948

Shift Pattern to display to candidates (displayed externally). Please select one:

Weekdays

Is this a Global Brands req?

No

Airport

No

Should this appear on the No7 Beauty Company website?

No

Company

Non Stores

Division

Non Stores

Should this vacancy be excluded from being posted onto the Boots.jobs career site?

No

Region

East Midlands

Area

East Midlands (non stores)

Store

Nottingham Support Office

Req Posted Date

23-Oct-2025

County

Nottinghamshire

Country

UK

Address 1

Recruitment Service Centre (D94)

Address 2

Thane Road

Address 3

Nottingham

Post Code

NG90 1BS

Source

Boots