Job Description

Location: Hybrid - Remote with some UK travel to client sites

Reports To: Head of Digital Transformation

About Visitor(TM)

Visitor is a next-generation SaaS platform built to serve the attractions, cultural, and leisure sector. It brings Ticketing, Retail, CRM, Memberships, Fundraising, Education, and Trade into a single cloud-native solution giving venues total control over their commercial and operational performance, with real-time data and automation at its core.

We're expanding our delivery team and looking for someone who understands front-line operations and wants to help venues succeed through digital transformation.

Role Overview

The Digital Transition Specialist plays a critical role in ensuring clients are fully supported as they adopt the Visitor platform. This hybrid role blends delivery and onboarding with ongoing client success, supporting venues through every stage of their platform journey -- from initial training through to go-live and beyond.

You'll work closely with the Head of Digital Transformation, taking ownership of operational setup and user adoption, while building trusted relationships with key client teams.

This role is ideal for someone with experience in box office or retail operations who's looking to move into a digital-first role with hands-on responsibility and real client impact.

Key Responsibilities

- Onboarding & Delivery

- Support the rollout of new client projects from contract handover to go-live

- Assist in system configuration, user setup, and data readiness

- Deliver platform training (virtual and on-site) across areas including ticketing, CRM, memberships, and retail

- Attend go-lives to provide on-site assurance, user guidance, and operational support

- Ensure clients are fully prepared for platform launch from both a technical and user perspective

- Monitor usage and encourage adoption of platform features

- Act as a point of contact for post-go-live support and training refreshers

- Gather feedback to support continuous improvement

Team Collaboration

- Work closely with the Head of Digital Transformation to coordinate onboarding plans

- Collaborate with internal support, development, and product teams

- Maintain clear documentation of onboarding milestones and post-go-live follow-up

- Share insights to improve processes and delivery toolkits

Skills & Experience

Essential

- 2+ years in a customer-facing role within software delivery, operations, or onboarding

- Experience working in or closely with a box office, admissions, or retail environment

- Strong communication and presentation skills

- High level of organisation with the ability to manage multiple rollouts

- Willingness to travel across the UK (expenses covered)

Desirable

- Familiarity with ticketing, CRM, or EPOS systems

- Experience delivering training or onboarding for technology systems

- A practical understanding of visitor attraction or not-for-profit operations

What We Offer

- Competitive salary

- Performance-based bonus scheme

- Paid travel and accommodation for client site visits

- Flexible hybrid working

- Opportunity to support meaningful digital transformation in the culture and leisure sector

- Clear career path into delivery, project management, or platform consultancy

Job Types: Full-time, Permanent

Pay: 40,000.00-50,000.00 per year

Benefits:

Company pension Work from home
Application question(s):

Are you comfortable training clients in person or remotely (online)?
Licence/Certification:

Driving Licence (required)
Work authorisation:

United Kingdom (required)
Work Location: Remote