Job Description

Do you want to work in Adult Social Care, supporting adults who would like to choose who provides their social care and support needs? If you do, then you might be suited to being a Direct Payments Assistant.


An opportunity has arisen for a direct payments assistant to work within Adult Social Care Finance supporting people who have chosen to arrange their own care and support via a direct payment. The direct payments team work with the community teams across East Sussex County Council, cover a telephone line and answer questions to internal teams and members of the public.


You would provide office support to ensure that direct payments are correctly processed and monitored. The team provide advice and guidance, acting as the main point of contact for direct payments, covering the adult social care systems, direct payment helpline and email inbox.


We are looking for candidates who:


Have the ability to record proficiently whilst gathering information via the telephone Have the ability to manage their own workload and prioritise work Have the ability to manage constant and conflicting demands, often to meet tight deadlines Can deal with customers with a wide variety of need and vulnerabilities Have the ability to work constructively with colleagues - both internal, external and as part of a team

To apply, select the 'Apply now' button and upload your CV with a covering letter explaining how you meet all the criteria in the person specification drawing on any relevant work/life experience, education, or personal interests.





Interviews will take place at St Mary's House, Eastbourne week commencing 07 July. If you are unavailable to attend the allocated interview date/time, let us know and we may be able to schedule an alternative date/time for you.


We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page.


For an informal discussion, please contact the Team Manager, Alison Beaumont alison.beaumont@eastsussex.gov.uk or 01273 481600


One of the best things about working for East Sussex is the opportunity to develop yourself and grow.

Thomas, Business Intelligence Developer

For work that makes a difference, Choose East Sussex!