Job Description

DIRECT SALES COORDINATOR (BOOKING OFFICER)

Location:

London Office based (Regents Street) - Open to Hybrid with London Office 3 days a week - Remote applicants considered

Working Hours:

Full-time | Monday to Friday, 9:00am-5.30pm

Salary:

London and Home Counties based - 28000-29000 plus commission opportunity after probation per annum

Remote Salary:

varies depending on location

Start Date:

ASAP

ABOUT US

Hosts International Ltd is a leading homestay provider, working with accredited language schools, colleges, and universities across the UK and Ireland. We also work with International agents placing international and home students and educational groups into homestay accommodation during their studies in cities including London, Birmingham, Brighton, Cardiff, Edinburgh, Manchester, and many more.

Established in 1988, we are a fast-paced company with an excellent and stable reputation, placing a high value on service, client relationship, efficient systems, and communication.

This Direct Sales role requires a willing, able, capable, friendly, committed and efficient sales focused person. Our bookings and operations teams work under tight deadlines to place thousands of students each year and we are passionate about student welfare, compliance and our excellent customer service.

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ABOUT THE ROLE

We are looking for a remote Direct Sales Coordinator (Booking Officer) to join our team. This is a fast-paced role where you'll be responsible for handling all incoming Direct/online student leads and converting them into a confirmed stay. You will have excellent sales skills in persuading and working with potential clients (students, parents) to offer them a confirmed high level service resulting in closing a sale and making a booking with a host family. The job includes doing the tasks of matching, finding a host, making host calls, sending options and profiles, speaking with hosts and clients by phone and email, following clear placement instructions and ensuring bookings are completed efficiently and accurately.

You'll need to be comfortable making multiple phone calls daily, working under pressure, and seeing every task through to the end. This is a role for someone who is highly responsive, can handle volume, and isn't afraid to pick up the phone repeatedly to get results.

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KEY RESPONSIBILITIES

Liaising by email and phone with all new leads and enquiries to convert them into confirmed bookings/stays Calling host families to offer and confirm bookings Matching students to the most suitable homestays based on group or individual needs Following detailed instructions from senior team members Responding quickly to booking requests and changes and feedback Handling a high volume of calls, messages, and admin tasks daily Keeping our student management system updated with accurate placement details Coordinating with the compliance team to ensure host suitability Communicating with students and/or parents in a timely manner Assisting with emergency changes and last-minute placements as required Seeing to the students full journey from pre arrival to end, including feedback and referrals through good service

REQUIRED EXPERIENCE & SKILLS

Previous experience in a phone-based or customer-facing sales role Excellent verbal communication and confident phone manner Strong ability to follow instructions and complete tasks thoroughly High attention to detail in written communication and admin Self-motivated and able to manage a high volume of tasks independently Good working knowledge of email, spreadsheets, and IT Must be available to work full UK hours (9:00am to 5.30pm)
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DESIRABLE

Experience in student accommodation, bookings, or travel industry Familiarity with group bookings or booking systems A second language is a bonus but not required
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WHAT WE OFFER

Full training and structured onboarding Hybrid role flexibility after training Opportunity to develop the Direct Sales role and portfolio 20 days annual leave + all UK public and bank holidays A supportive and fast-paced international team Exposure to a meaningful and high-impact education sector
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TO APPLY

Please send your CV and a short cover note explaining why this role suits you to:

Email:

harsha@hosts-international.com

Phone:

020 7734 4884 (Ext 416)

Website:

www.hosts-international.com

Job Type: Full-time

Pay: 28,000.00-29,000.00 per year

Benefits:

Company pension
Schedule:

Monday to Friday
Application question(s):

Have you worked in a customer service or sales coordination role before? Are you confident handling inbound enquiries and converting them into bookings? How do you stay organised when dealing with multiple clients or tasks? What CRM or admin systems have you used in past roles?
Work Location: In person

Reference ID: DSC/July25