Job Description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.



As the Director, Commercial Strategy and Planning, you will lead enterprise-wide initiatives that accelerate commercial growth, improve customer engagement, and drive transformation across the organization. A key focus of the role will be leading the design and activation of a unified data environment that powers critical commercial and customer-facing use cases--while enabling smarter, more scalable decision-making across regions and teams.

You will play a pivotal role in aligning strategic planning, data enablement, and business execution--working cross-functionally to translate insights into impact.

What you'll be doing:

1. Strategic Leadership

Shape and evolve long-term commercial and customer strategies aligned with business objectives and market trends

Champion the design and deployment of a unified commercial data environment to support strategy, sales, marketing, and customer operations

Partner with Product, Technology, and Analytics teams to define and implement data governance frameworks, ensuring consistency, quality, and accessibility of commercial data

Guide the organization in identifying and activating high-impact data-powered use cases, such as customer segmentation, pricing optimization, sales performance analytics, and lifecycle marketing



2. Program Design & Delivery

Lead cross-functional transformation programs focused on commercial effectiveness and data-enabled decision-making

Drive the implementation of new systems, processes, and tools that enhance how data is used across commercial teams

Establish clear governance, KPIs, and milestone tracking to ensure strategic alignment and measurable outcomes

Foster a culture of experimentation and adaptability, leveraging agile delivery models



3. Stakeholder Engagement

Act as a central coordinator between executive leadership and global/regional teams to align priorities and resources

Influence key stakeholders across Product, Tech, Marketing, and Sales to embed data-informed practices into day-to-day operations

Lead change management initiatives that support the adoption of new data platforms, planning processes, and performance tools



4. Commercial Impact & Continuous Improvement

Track performance against strategic, commercial, and operational goals--leveraging data to identify gaps and drive improvements

Use market intelligence, competitive insights, and customer data to inform planning and unlock new growth opportunities

Promote continuous learning and capability building around commercial data strategy, tools, and performance management

What we need from you:

Bachelor's degree in Business, Strategy, Data Science, Marketing, or a related field; MBA or advanced degree preferred

10+ years of progressive experience in commercial strategy, transformation leadership, or enterprise program management

Demonstrated success in leading data-informed business transformation initiatives with measurable impact on growth or efficiency

Strong understanding of data architecture, data governance, and the practical application of analytics in commercial functions

Experience managing complex cross-functional initiatives that combine business, technology, and data stakeholders

Ability to clearly communicate data-driven strategies and insights to senior leadership

Strategic thinker with strong business acumen and a bias for execution

Deep experience working with commercial data systems, including CRM, customer insights, performance analytics, and reporting platforms

Demonstrated ability to design and activate data-powered use cases across sales, marketing, and customer experience

Skilled in stakeholder engagement and cross-functional alignment, especially in data-centric transformation

Strong influencing and communication skills across all levels of the organization

Comfortable leading in ambiguous, fast-paced environments with shifting priorities

Desired Experience:

Background in a B2B environment, ideally within a service- or technology-led organization

Direct experience with data strategy or data enablement initiatives supporting commercial or go-to-market functions

Familiarity with data platforms and tools such as Salesforce, Snowflake, Power BI, Tableau, Looker, or similar

Exposure to customer segmentation models, lifecycle marketing, and revenue performance analytics

Proven track record of designing and deploying scalable data and insight capabilities within a commercial setting

Experience leading digital and data transformation programs in a matrixed, global organization



Location London, United Kingdom



The #TeamGBT Experience

Work and life:

Find your happy medium at Amex GBT.



Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family .

Travel perks:

get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.



Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.



We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.



And much more!



A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.



Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.



Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement .



What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!