Job Description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
As the Director, Commercial Strategy and Planning, you will define and lead enterprise-wide initiatives focused on accelerating growth, deepening customer engagement, and delivering strong commercial outcomes. You will be responsible for shaping strategic priorities, executing complex programs, and influencing key stakeholders across functions and regions.
This role blends visionary thinking with operational execution--ideal for someone who thrives at the intersection of innovation, data-driven decision-making, and cross-functional collaboration.
What you'll be doing:
1. Strategic Leadership

• Shape and support the development of long-term commercial and customer strategies that drive sustainable business growth
• Collaborate with cross-functional teams to align go-to-market efforts with evolving customer needs and industry trends
• Lead the creation of effective business models, value propositions, and customer engagement strategies across regions and segments
• Support capability building across key commercial areas such as sales enablement, customer insights, CRM, and performance analytics
• Develop strategic plans and investment priorities that strengthen the company's competitive position and deliver meaningful impact

2. Program Design & Delivery

• Lead high-impact, cross-functional transformation programs from ideation to implementation
• Ensure timely delivery of programs with measurable business value and customer impact
• Establish program governance frameworks, KPIs, and delivery milestones that drive accountability and visibility
• Continuously identify and remove barriers to execution, leveraging agile methods to adapt as needed

3. Stakeholder Engagement

• Act as the central point of coordination between executive leadership and regional/functional teams to align resources and transformation priorities
• Influence and guide internal stakeholders--including Product, Tech, Marketing, and Sales--toward a unified customer-focused growth strategy
• Drive change management efforts to ensure lasting adoption of new processes, systems, and capabilities

4. Commercial Impact & Continuous Improvement

• Track and report program outcomes and performance against strategic and commercial goals
• Leverage customer insights and market intelligence to inform continuous improvement and innovation
• Monitor competitive dynamics and industry trends to anticipate opportunities and risks

What we need from you:

• Bachelor's degree in Business, Strategy, Marketing, or a related field; MBA or advanced degree preferred
• 10+ years of progressive experience in commercial strategy, business transformation, or enterprise program leadership
• Proven track record of designing and delivering strategic initiatives that drive measurable business impact
• Strong experience working in cross-functional environments with diverse regional and functional stakeholders
• Familiarity with modern sales, marketing, and customer engagement tools and practices
• Ability to develop business cases, manage budgets, and communicate effectively with executive-level audiences

• Visionary and strategic thinker with a hands-on, pragmatic approach to execution
• Exceptional communication and influencing skills, with confidence engaging C-level stakeholders
• Strong program and change management expertise in complex, matrixed organizations
• Passion for elevating the end-to-end customer experience and driving measurable value
• Analytical and commercially minded, with the ability to translate insights into strategy and execution
• Agile mindset, capable of navigating ambiguity and leading transformation in dynamic environments

Desirable Experience

• Experience in a B2B environment, ideally within a service-oriented or technology-driven industry
• Exposure to customer segmentation, lifecycle marketing, and solution-oriented selling models
• Knowledge of recurring revenue models, customer analytics, and commercial operations
• Experience leading transformation or growth initiatives in fast-paced, dynamic settings
• Understanding of digital platforms and tools that enhance customer experience and operational efficiency

Location London, United Kingdom
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
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Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the .
What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!