Job Description

Company Description

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Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies - from startups to public companies - that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).


Freshworks' cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.


Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

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We are seeking a Director of Sales FP&A to contribute meaningfully to planning, analysis, reporting, and strategy in support of our rapidly growing organization. This person will partner with key stakeholders across the organization and be responsible for implementing and driving process improvements, delivering value-added business analysis, as well as defining and reporting meaningful financial and operational metrics that lead to insightful business decision-making. This is a great opportunity for someone interested in a high impact FP&A role with a company that offers opportunities for growth and development.


Role and Responsibilities:

Lead and drive the development of annual and rolling forecasts, focusing on the underlying business drivers and key financial and operating metrics to align long-term objectives. This includes owning the global sales long range plan, sales planning calendar, and clearly communicating timelines, deliverables, and expectations with all planning stakeholders Partner with key stakeholders across the organization, including within Finance and Sales Operations, Revenue Operations, and Sales Leadership, to provide narrative insights on current and expected future performance Forecasting of company commissions compensation expenses through partnering with Sales Operations and Commissions Operations. Identify gaps in existing planning and forecasting processes, develop solutions to address gaps, and seek greater integration and standardization across planning teams Be a subject matter expert on sales & customer data: build and scale models giving structure to data, assess historical trends, and design drivers to more accurately forecast customer metrics and support business decisions Drive the production of monthly, quarterly, and annual financial results and deliverables to the Executive team, the Board of Directors, and investors Implement and drive tools for financial forecasting of ARR and key GTM metrics Provide analytical, financial modeling, and decision making support for ad-hoc and special projects

Qualifications

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12+ years of experience in FP&A, ideally in a SaaS company 5+ years of experience in a Sales or GTM FP&A function highly preferred Strong knowledge of Finance and Accounting processes, data structures, and systems in a public company environment Direct experience using financial systems, ideally with NetSuite and Adaptive Excellent communication and presentation skills and attention to detail Strong drive for data integrity, building processes, and reaching solutions from scratch Growth mindset with demonstrated ability to learn quickly

Additional Information

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These are some benefits you can expect from us in return:

Company funded Life & Long-Term Disability insurance Pension scheme Private Medical Insurance + Health Cash Plan Learning & Reading budget of up to 1,000 per year Fitness budget of up to 30 per month Cycle to work Scheme Company funded daily lunch when in office Company Funded Employee Assistance Program (EAP) for both you and your family 25 days annual Paid-Time-Off (PTO) Discounted Tax Support Services

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.


At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.