Job Description

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, Global Programs (Social Impact), Center for Inclusive Growth
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Overview of the Center for Inclusive Growth
The Center for Inclusive Growth (CFIG) is the social impact hub at Mastercard. The organization seeks to ensure that the benefits of an expanding economy accrue to all segments of society. Through actionable research, impact data science, programmatic grants, stakeholder engagement and global partnerships, the Center advances equitable and sustainable economic growth and financial inclusion around the world. The Center's work is at the heart of Mastercard's objective to be a force for good in the world.
Role:
We are seeking a dynamic and experienced Director, Global Programs to lead the strategic oversight and execution of several multi-year, global initiatives focused on digital financial services. This role will be responsible for seamless program management, overseeing evaluation efforts for the Center for Inclusive Growth's small business portfolio and helping to shape engagement strategies for grantees and other stakeholders. The ideal candidate will bring deep expertise in designing and managing large-scale global programs, a strong understanding of monitoring, evaluation and learning (MEL), and the ability to work cross-functionally in a fast-paced, high-impact environment.
The role will report to the Vice President, Global Programs.
Key responsibilities:

• Lead the end-to-end management of several multi-year global philanthropic programs (with a focus on digital inclusion), ensuring alignment with strategic social impact objectives and operational excellence
• Ensure strong governance, risk management, and reporting structures across global portfolio of social impact programs
• Develop and oversee social impact program frameworks, milestones and performance metrics to drive impact
• Lead evaluation strategy for portfolio of philanthropic small business programs and partner with Operations team to shape monitoring, learning and evaluation strategies across the Center for Inclusive Growth
• Support Vice President, Global Programs on social impact strategy development for small business portfolio, new program development; and support strategy development for other focus philanthropic areas of focus including Financial Health and Inclusive Innovation
• Manage high-stakes engagements with senior leadership, providing clear, data-driven insights and responding quickly and effectively to ad-hoc requests
• Support the design and execution of a robust grantee engagement strategy to foster collaboration and maximize value and impact on our community
• Work cross-functionally with internal teams and external partners to drive program success and proactively address challenges
• Manage ad-hoc requests from leadership team

All about you:

• Extensive experience managing complex, multi-market programs within the financial services, technology, or adjacent sectors
• Very strong track record of designing and executing large-scale philanthropic interventions, balancing strategic vision with operational rigor
• Knowledge of monitoring, evaluation, and learning (MEL) frameworks, with an ability to translate insights into action
• Exceptional organizational skills with a detail-oriented approach to program management and execution
• Proven ability to work cross-functionally and navigate matrixed environments
• Strong stakeholder engagement and partnership management skills
• Ability to work with urgency and manage multiple priorities effectively
• Self-motivated and capable of working independently in a fast-paced environment
• Excellent English oral and written communication skills

Location: London
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.