Job Description

About the Role

We're looking for an ambitious Director of Client Relationships to lead and scale the sales function of a fast-growing premium serviced accommodation business operating across the UK.

This is a senior, hands-on commercial leadership role with full ownership of sales strategy, new business acquisition, and client growth, working closely with the Chief Commercial Officer and wider leadership team. You'll play a key role in driving expansion across London and other major cities while building a high-performing sales and client management team.

What You'll Be Doing

Sales Strategy & Growth

Own and deliver the UK-wide sales strategy aligned to business growth plans Drive new business acquisition across corporate, relocation, insurance, and travel sectors Lead the full sales cycle from prospecting to contract and long-term account growth Identify and execute market expansion opportunities, especially in London Forecast sales performance and use data to drive continuous improvement

Team Leadership

Lead and develop teams across New Business and Client Management Set clear targets, coach performance, and build a motivated, results-driven culture Recruit and develop top commercial talent as the business scales

Client & Commercial Leadership

Personally lead key pitches, negotiations, and strategic client relationships Ensure smooth handover of new clients into operations and reservations Maintain strong client satisfaction and long-term partnerships

Cross-Functional Collaboration

Work closely with Marketing on campaigns, lead generation, and brand presence Partner with Property Acquisition to support demand-led expansion decisions Collaborate with Operations to ensure excellent service delivery Provide commercial insight and reporting to the CCO and leadership team

What We're Looking For

Essential

Proven sales leadership experience in hospitality, serviced accommodation, corporate housing, or a related sector Track record of driving sales growth in a fast-paced, high-growth environment Experience managing and developing multi-disciplinary commercial teams Strong negotiation, presentation, and relationship-building skills Commercially and data-driven, with experience using CRM systems

Desirable

Strong knowledge of the London corporate accommodation market Existing relationships with relocation agents, insurers, or corporate travel buyers Experience working with PMS and commercial systems Understanding of property or accommodation acquisition processes

What Success Looks Like

Strong year-on-year revenue growth High-performing, motivated sales and client teams Loyal, long-term client relationships Clear commercial influence on market and property expansion decisions

What We Offer

50,000 base salary. OTE 70,000

Senior leadership role in a rapidly growing business Opportunity to shape and scale a national sales function Clear influence on strategy, expansion, and commercial direction
Job Types: Full-time, Permanent

Pay: From 50,000.00 per year

Benefits:

Additional leave Casual dress Company events Company pension Cycle to work scheme Employee discount Health & wellbeing programme Referral programme
Willingness to travel:

75% (required)
Work Location: In person