Job Description

Hours: Up to full-time
Closing Date: 29 June 2025
We're looking for a resourceful, forward thinking and multi-skilled Director of Commercial Operations to join our Senior Management Team at St Lukes Hospice Plymouth.
Youll be leading one of the most vital elements of our future growing and sustaining the income that allows us to deliver our compassionate end of life care and support, free of charge, to patients and their families.
This role offers a rare opportunity to combine strategic leadership, commercial acumen, and cause-driven work within a significant, well-respected, values-led charity that is steadfastly committed to the needs of our community in Plymouth and adjacent areas of Devon and Cornwall.
With annual operating costs of more than 313 million, St Lukes employs around 300 clinical and non-clinical staff members, with crucial support provided by around 600 volunteers.
Your impact:
Supporting expert heads of department across Retail, Fundraising and Facilities, you will be at the heart of all our income-generation activities, with strategic and executive responsibility for:
A thriving 23-shop retail estate and e-commerce platform (net income target: 31.2 million+)
Innovative fundraising and legacy programmes (net income target: 33 million+)
Overseeing our essential non-clinical operations, including estates, facilities, and hospitality
Driving our green agenda and environmental sustainability initiatives
Expanding commercial opportunities in line with our values and mission
What you will bring to St Lukes:
A track record of successful strategic leadership in a commercial or income-generating environment
Deep understanding of retail, fundraising, or commercial business models
Financial acumen and experience managing multi-stream income targets and profit and loss
Commitment to environmental sustainability and social impact
Inspirational leadership with a people-first, values-driven approach
The agility to innovate and the integrity to lead with compassion
Why St Lukes?
Were more than a hospice were a community. At St Lukes youll find a collaborative, respectful, and passionate team driven by shared purpose.
As part of our Senior Management Team, you will influence how we support people at some of the toughest times in their lives and how we sustain that care for generations to come.
If you're a visionary leader ready to make a real difference both commercially and compassionately we want to hear from you.
Apply now at - complete the application form and upload your CV. If you would like to have an informal chat regarding this post please contact Carolyn Ford, Senior Executive Assistant, at .
Closing date: 29 June 2025
1st Interviews: w/c 7 July 2025
2nd Interviews: w/c 14 July 2025
Hello and thank you for checking out our current vacancy.
Its worth setting up a or simply checking back in regularly because - as St Luke's continues to meet the demand of caring for more families - we're always evolving and new opportunities spring up, both clinical and non-clinical. One of them could be just what you're looking for!
We value all our people - not only our specialist doctors, nurses and social workers, but also our colleagues more behind the scenes, from our maintenance and catering staff to our fundraisers, administrators, educators and IT team. And that's just to name a few! It takes a vast variety of skills, experience and knowledge to keep our vital service running smoothly.
As an Employer of Choice, we offer our staff a wide range of benefits and rewards. Not only generous annual leave and pension schemes, but a fantastic health scheme to help towards the cost of eye tests, dental care and physiotherapy. In addition, this gives you access a GP, and counselling and practical information helplines, 24/7.
While working with our hospice is hugely rewarding, knowing you're helping us make such an important difference, we recognise it's work that can be challenging emotionally. That's why, when you join us, we'll be here to support you all the way.
Don't miss out on the opportunity to join our friendly, award-winning team learn more about working life at St Lukes on our dedicated .
PLACEHOLDER