Job Description

Job Title: Director of Digital and Technology Operations
Working Pattern: Monday to Friday (09:00-17:00)
Salary: \xc2\xa3150,000 - \xc2\xa3200,000 and up to 30% bonus and benefits
Location: Flexible, we could support fully remote or hybrid working from any of our UK offices in London, Cardiff, Durham, Manchester, or Blackpool

As our Director of Digital and Technology Operations, you will be responsible for leading the effective running and performance of the Digital, Data, Technology and Change teams across our organisation. You will work closely with our engineering, design, and wider business teams to identify ensure we are running at peak performance and on top of risks, audit and necessary controls. You will also take responsibility for the Information Security department and pick up the responsibilities of the CISO.

About Tandem

We\'re Tandem. The UK\'s fairer, greener, digital bank providing hard working people across the UK with greener ways to spend, borrow and in London, Blackpool, Cardiff, Durham and Manchester, all working together to create a fairer, greener, more accessible bank for people across the UK.

We\'re on a mission to proactively help our customers to reduce their carbon footprint and accelerate the UK to net-zero carbon emissions by 2050 and we need more people to help us achieve this goal.

We\'ve taken the beliefs, behaviours, and personality and created four underpinning values. These values demonstrate our guiding principles and behaviours for everyone at Tandem. Our ambition is that these values are ingrained and always front of mind when we\'re engaging with our stakeholder audiences. Our values are BRAVE, ENTERPRISING, SIMPLE and TOGETHER.

Responsibilities

• Drive a performance culture across the division and help the organisation transform and embed the necessary culture to make it a success
• Manage operations within the Digital and Technology division and ensure we are on top of governance and audit actions
• Develop and execute on a programme of work to improve and maintain delivery and operational excellence
• Define and track key performance metrics for our department
• Manage recruitment and growth for department
• Manage budget control for department

What we\'re looking for:

• 5+ years of experience in COO/Operational excellence roles
• Experience in running and growing Information Security capability and posture
• Strong understanding of the fintech industry
• Excellent communication skills
• Strong analytical skills

Benefits

Current Rewards

• 25 days annual leave plus 8 days bank holiday
• Buy or sell up to 5 days holiday a year
• 1 day off for your birthday
• Electric Vehicle scheme
• Cycle to work scheme and a free helmet
• Reward Hub for treats, cash back and discounts
• Pension contribution matched up to 4%
• 2 days per year paid volunteering
• Free cereal and snacks in the office
• Smart tech scheme (buy goods with 0% interest)
• 10% discount on solar panels
• Quarterly team social budgets
• Healthcare plan through Westfield Health
• Free flu jabs

Take part in our Green Deal

• Volunteer 2 days a year for charity

receive an early Friday finish * Raise \xc2\xa3200 per annum for charity

Tandem provide PR and marketing support * Have renewable energy at home

receive an additional 1-day annual leave * Drive a lower emissions or hybrid car

free raffle entries with the chance to win a weekend away for 2 * Drive an electric car

receive \xc2\xa3500 towards a home charger

Sourcing Model

Recruitment at Tandem works primarily on a direct sourcing model and does not accept resumes from recruitment agencies which are not on the preferred supplier list. We are not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

You can find our Applicant Privacy Policy on our Careers page. Tandem is an equal opportunity employer and are committed to meeting our responsibilities under the Equality Act (2010). We respect the diverse experience and talents that every individual brings to our Company, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Please be aware that background checking (including credit and criminal records checks) form part of our recruitment process. We will adhere to our duties under the Rehabilitation of Offenders Act 1974.

Tandem Bank