Job Description

About the Role

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Maria Mallaband are proud to expand our Senior Team as we are looking to recruit a Director of Operational Quality. In this role you will lead and support quality and clinical practices in the South Division. We are looking for a candidate who Is a strong leader who can encourage innovation, Creativity and have a strategic approach to supporting our Care Homes.


Due to the nature of this role we are only able to accept applications from candidates with rights to work in the UK and a Valid NMC Pin with no restrictions on practice.


As this is also a field-based role you will be expected to travel between the 40+ Care Homes covering our Southern region, As such a driving license Is essential.


Key Responsibilities:


Ensure that Quality & Governance in the Division are maintained and a proactive response to delivering excellence in care at all times. Monitor the company's legal and statutory obligations set by our regulators, meeting all the CQC regulations in line with all quality statements and for clinical & governance requirements. Provide clear guidance and leadership to aspire for excellence in Quality and Compliance. To develop, review and implement home level action plans based on feedback from internal and external stakeholders. To drive forward change, innovation and transformation to facilitate the implementation of clinical quality standards and frameworks. To have oversight of the Company's Quality Management System (QMS) in relation to clinical care issues, analysing trends and developing proactive solutions To ensure medicine systems and standards are maintained at all times meeting regulatory requirements, promoting best practice across all homes and colleagues. To work with the Operations Directors, Regional Directors, Deputy Chief Risk and Compliance Office and Lead People Business Partners, to ensure that the Company has robust integrated risk management and internal controls in place. Adopt a 'hands on' clinical approach and lead by example, working with colleagues to guide and steer excellent quality of care. Working and guiding the QNS and QCS, supporting them to succeed in their role. To work collaboratively with stakeholders across the business on Quality priorities and investigations as required, including working with all support functions such as; HR, Finance, and Risk and Compliance. To keep up to date with regulatory, legislative and clinical knowledge by reading relevant journals, going to meetings and attending relevant courses and maintain continuous professional development. Identify gaps in knowledge for QNS and QCS and ensure that this is addressed with the internal Learning and Development department. Oversee CQC inspections, work with RDs and other key stakeholders to design and implement action plans and inform and update on them with all external and internal stakeholders. To support RDs and HM with safeguarding referrals, attending meetings where required and strategic feedback on lessons learnt. Design, develop and implement a Quality Strategy Framework across the group.

Knowledge/experience:


Registered Nursing Qualification (RMN or RGN) Educated at 1st degree level or advanced qualification in relevant health subject or equivalent Evidence of experience in strategy development and implementation Strong and competent management skills Experience of leading projects and other developments Demonstrable experience of quality improvement, audit and research in relation to nursing Demonstrable experience of maintaining positive working relationships with external stakeholders such as the CQC, Care Inspectorate, Local Authorities, NMC and SSSC. Knowledgeable in CQC regulations and Quality statements Able to establish effective working relationships - internal and external Excellent leadership, negotiation, empowerment and advocacy skills Excellent analytical and evaluation ability, with particular emphasis on thinking clearly, creatively and strategically Proven ability to promote the organisation (especially its clinical work) effectively with external agencies and individuals (at the highest level) An ability to communicate with colleagues and managers at all levels internally and externally Have vision and drive in relation to service improvement Coaching and supporting of the QNs and QCS

We are pleased to offer a highly competitive salary of 90,000 PA alongside a car allowance of 8,000 and the following industry leading benefits:


Private medical cover (Bupa) single cover company funded
4x salary life assurance - company funded after 6 months service Pension Scheme with Royal London Car allowance Personal car leases via salary sacrifice/
Benefits platform - discounts across multiple retailers (supermarkets, High Street etc), leisure providers, hospitality etc. Online and instore discounts Vectis Card - instant discount card 25 days holiday plus bank holidays Simply Health - company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children
Enhanced Company Maternity, Paternity, Adoption pay, plus 200 new child payment Flexible working patterns Cycle to work scheme/
Service recognition Training support and development opportunities Employee Assistance Programme Wellbeing support Discounted gym membership Eligible for a Blue Light Card Subsidised BHSF Sick Pay Cover BHSF, Life Cover, Cancer Cover, Personal Accident Cover Free The Company Shop membership Free Will Service Concerts for Carers

Benefits require completion of a 12-week probationary period before they can be accessed.

Benefit subject to deduction not taking colleague below National Living Wage