Job Description

Location:

London (Dollis Hill), with travel to HQ Warehouse (HR74NF) 1-2 days per week.

Reports to:

Managing Director

Direct Reports:

Head of Event Operations, Head of Logistics & Supply

Works alongside:

Venue Director, Business Support Director, Group Finance Director

Who are we?

We are Shack Events - a leading bar and confectionery operator working across some of the UK's biggest stadia and sporting venues. From our own kegged cocktails and spirit mixers to draught beer, craft ale, and now confectionery like pick & mix, doughnuts, and ice cream--we deliver it all.

But we didn't start here. Just over a decade ago, two brothers were selling bottled apple juice at farmers markets. With grit, ambition, and the strength of a growing team, we've built a business we're proud of--and we're only getting started.

We're passionate, hands-on, and always up for a challenge. Our people are our backbone, and we invest in building their skills, confidence, and careers. From bar staff to directors, we work as one team--and no one's above rolling up their sleeves.

What's the role?

The Operations Director oversees logistics, warehousing, stock and asset management, as well as live event operations and event build/breaks across all our venues--ensuring everything runs effectively, efficiently, and to the highest standard.

You'll own the day-to-day delivery of operations, including compliance, planning, forecasting, and team development. Driving efficiency, consistency, and continuous improvement is at the heart of this role. From system implementation to team growth, you'll lead by example and with accountability--ensuring Shack's operations meet the mark every time.

You'll work closely with the Venue Director, Business Support Director, and Heads of Department to keep all areas aligned and fully supported.

What are we looking for?

We're looking for someone to take full ownership of their departments, making confident, thoughtful decisions with the wider business in mind. You'll lead and support your HODs, ensuring smooth day-to-day delivery while challenging them to grow and improve. As we scale, we need resilience, strong processes, and simplicity. You'll play a key role in driving this--constantly refining what we do and helping us do it better.

You'll set and manage budgets with finance, so strong commercial awareness is essential. You'll need to think fast, act decisively, and turn plans into action. We're looking for someone who can spot day-to-day challenges and operational gaps, take swift, decisive action to fix them, and put lasting solutions in place to prevent repeat issues.

Most of all, we want someone who'll become part of the Shack fabric--embracing our ways, helping shape them, and leading with care, strategy, and pragmatism.

Who are we looking for?

The right fit:?We value personality above all--you'll need to stay calm under pressure, thrive in fast-paced environments, and bring humour and warmth to everything you do and the people around you.

_

Team Management:

_You'll manage two heads of department, focusing on big-picture leadership, project support, and performance. Minimum five years' experience managing a full-time team is essential.

_

Logistics Experience:

_You must have strong experience delivering complex operations across multiple venues--ideally in bars or catering--covering warehousing, supply chain, procurement, and stock control.

People Experience:?You should be confident working with large casual teams and understand the dynamics of growing grassroots talent.

Ability to create complex plans:?You'll challenge departmental plans for efficiency and quality, merging operations where needed. You must balance strategic thinking with close attention to detail.

Due Diligence & Compliance:?You'll need a solid grasp of compliance, due diligence, and Health & Safety, and be confident embedding these across your departments.

_

Big Picture Thinking:

_Decisions should consider both immediate and long-term impact, always aligning with our broader goals and future growth.

_

Hands on approach:

_We're looking for someone collaborative, proactive, and ready to get stuck in. No rigid hierarchy here--our senior team lead from the front and support wherever needed.

Key Responsibilities

1. Operational & Logistical ownership

Full ownership of our logistics, warehousing, event operations, and stock/kit management. Lead the Heads of Logistics and Event Operations with guidance, support & mentorship to ensure all areas of each department are running smoothly. Responsible for all team members within each department, including the management, training, development & progression. Full management of your teams' rotas, calendars & payroll budgets. Deliver seamless event operations, ensuring every site is fully resourced, planned, compliant, and functioning to a high standard. Drive positive changes across all operational functions to ensure we are operating safely and effectively.

2. Stock Management

Oversight of all in-house keg production with key suppliers. Ensuring that costings, forecasting, production, and delivery are all managed effectively. Drive reductions in Stock wastage across the business & ensure expiry dates are being managed. Ensure all stock requirements are forecasted, planned and delivered as required by the venue management teams. Oversee the Handling / Storage of stock across all venues and ensure best practices are being followed. Leading on procurement/supply chain, negotiating with suppliers to secure the best pricing,terms & relationships are nurtured. Ensure stock holding is sufficient across the business for the seasonal peaks

3. Asset & Inventory Management

Management of all assets within the business, ensuring that inventory is maintained, compliant, and always functioning. Planning total business requirements across the year, ensuring we have enough for our peak periods. Management of any shortages of kit during peak times of the year with the appropriate action - purchase / build / hire / sharing amongst venues in a timely and cost-effective manner. Oversight of all new kit build projects, purchases & upgrades of existing. Looking after all weekly/monthly maintenance of the kit on site, like line clean & deep cleans, etc.

4. Warehouse & Logistics

Working alongside the Head of Logistics to deliver the smooth running of all logistics across the business, including the internal movements of our own fleet of vans through to the 3PL partners we use. Full management of our warehouse, ensuring it is efficient, compliant and delivering its day-to-day operational functions. Overseeing of investment projects at HQ, driving positive change in procedures & continually improving operations/facilities. Ensure all internal movements of kit/stock across our venues is effective, timely and correct. Fleet management of our vehicles & key equipment like FLT's & trailers.

5. Event Operations

Working alongside the Head of Event Operations to ensure the planning and execution of all builds & breaks across our venues is at a high standard. Planning requirements & allocating resources across multiple venues simultaneously to ensure all operations have what they need. Take ownership of the training, development and progression of our entire full time / casual teams of event operations crews Visiting sites to ensure operations are effective, efficient and working within the payroll budgets.

6. Compliance, Health & Safety

Take full responsibility for compliance, H&S and operational best practice across all areas. Lead the creation and regular review of risk assessments, method statements and SOPs. Ensure all training documents, safety briefings and materials are up-to-date, distributed & followed. Proactively identify risk, inefficiency or poor practice and act to correct it.

7. Team Development & Culture

Lead from the front, with a hands-on approach, to further drive our values and culture across your team and the teams below. Promote accountability & humility within your team, ensuring effective collaboration & communication. Actively coach and mentor the team, nurturing talent from the ground up and ensuring high standards. Responsible for managing & monitoring training programs, which are followed, tracked and effective Identify performance issues early and handle them constructively. Be present and visible during key delivery days, especially during peak event periods.

Experience skills required:

5+ years senior operational experience leading event, logistics, & Warehouse operations. Strong experience in planning & executing simultaneous multi-site operations. Proven success implementing systems, SOPs, and H&S processes Strong knowledge of compliance, operational risk, and due diligence Strong Leadership experience with full-time and casual staff, driving a positive culture and hands-on approach Comfortable building plans, challenging teams, and getting stuck in on delivery days Proficient in Microsoft, comfortable with spreadsheets. Full & Clean drivers licence. Forklift licence (preferable).
Job Types: Full-time, Permanent

Additional pay:

Performance bonus
Benefits:

Additional leave Bereavement leave Casual dress Company pension Enhanced paternity leave Free or subsidised travel Health & wellbeing programme Private dental insurance Private medical insurance
Schedule:

Monday to Friday Weekend availability
Application question(s):

Do you have a valid / clean drivers licence?
Experience:

Event operations: 5 years (preferred) Warehouse & logistics: 5 years (preferred)
Willingness to travel:

50% (preferred)
Work Location: In person

Application deadline: 17/08/2025
Reference ID: Ops Director
Expected start date: 01/09/2025