Job Description

The Director of Operations will be responsible for the day-to-day leadership and management of

Lomond Park Hotel

, with direct oversight of the

rooms division, restaurant, bar,kitchen, and function room

. This role also includes operational coordination and strategic support for the sister company,

Zozo DMC

, ensuring brand alignment and service excellence across both businesses.

Key Responsibilities:

Operational Management:

Lead and manage day-to-day operations of Lomond Park Hotel and Zozo DMC. Ensure smooth and efficient functioning of all departments, including front desk, housekeeping, food and beverage, and facilities management. Implement and maintain operational standards, policies, and procedures to uphold quality and consistency across both properties.

Guest Experience:

Champion guest satisfaction initiatives and ensure exceptional guest experiences. Monitor guest feedback and implement improvements as necessary to exceed guest expectations.

Financial Management:

Develop and manage operational budgets for Lomond Park Hotel and Zozo DMC. Monitor financial performance and implement cost control measures to maximize profitability.

Team Leadership and Development:

Recruit, train, and supervise department heads and operational staff. Foster a positive work environment that encourages teamwork, cooperation, and professional growth.

Strategic Planning:

Collaborate with senior management to develop strategic plans and goals for operational growth and development. Drive initiatives to enhance operational efficiency and guest service delivery.

Health and Safety Compliance:

Ensure compliance with health, safety, and sanitation standards and regulations. Implement and monitor procedures to maintain a safe and secure environment for guests and employees.

Vendor and Partner Relationships:

Manage relationships with vendors, suppliers, and partners to ensure quality service delivery and cost efficiency.

Qualifications and Experience:

Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred). Proven experience as Director of Operations or similar role in the hospitality industry. Strong leadership and managerial skills with the ability to motivate and lead a diverse team. Excellent communication, organizational, and problem-solving skills. Solid understanding of financial management and budgeting. Knowledge of industry regulations and standards.

Benefits:

Competitive salary package commensurate with experience. Opportunities for professional development and career advancement. Comprehensive benefits package including healthcare and retirement options.

Application Process:

Interested candidates should submit a resume and cover letter outlining their qualifications and experience relevant to the position of Director of Operations at Lomond Park Hotel & Zozo DMC.

Feel free to adjust this description based on specific needs or additional details about the roles and responsibilities at Lomond Park Hotel and Zozo DMC.

You said:look after rooms, restauarnt , bar, function roomChatGPT said:

Here's a revised

for Director of Operations

at

Lomond Park Hotel & Zozo DMC

, with a specific focus on overseeing the

rooms, restaurant, bar, and function room

operations:

Job Title:

Director of Operations

Location:

Balloch, Scotland

Companies:

Lomond Park Hotel & Zozo DMC (Sister Company)

Reports to:

General Manager / Ownership

Job Overview:

The Director of Operations will be responsible for the day-to-day leadership and management of

Lomond Park Hotel

, with direct oversight of the

rooms division, restaurant, bar, and function room

. This role also includes operational coordination and strategic support for the sister company,

Zozo DMC

, ensuring brand alignment and service excellence across both businesses.

Key Responsibilities:Hotel Operations:

Lead and supervise all aspects of hotel operations, including housekeeping, maintenance, guest services, and front-of-house. Maintain high standards of cleanliness, comfort, and service across all rooms and public areas. Ensure smooth coordination between departments to deliver a seamless guest experience.

Restaurant & Bar:

Oversee daily operations of the restaurant and bar, ensuring quality food and beverage service. Support the kitchen and front-of-house teams in maintaining menu quality, presentation, and service standards. Monitor staffing levels, inventory, and customer feedback to optimize profitability and guest satisfaction.

Function Room & Events:

Manage the function space for private events, parties, weddings, and corporate bookings. Coordinate with clients and event planners to ensure smooth delivery of functions from planning to execution. Oversee setup, service, and post-event breakdowns while ensuring service excellence and attention to detail.

Zozo DMC Support:

Work collaboratively with the Zozo DMC team to streamline operations and improve service delivery for destination management activities. Support logistics, staffing, and vendor management for events, tours, and DMC client needs.

Leadership & Staff Management:

Lead and inspire department managers and team members across both businesses. Ensure staff training, scheduling, and performance reviews are conducted regularly. Promote a positive team culture and uphold professional service standards.

Financial & Operational Control:

Manage department budgets, labor costs, and inventory controls to ensure profitability. Monitor and report on key operational metrics and performance goals. Identify areas for improvement and implement solutions to drive efficiency and revenue.

Compliance & Safety:

Ensure health & safety, licensing, and hygiene standards are always met across all operations. Maintain risk assessments and implement emergency procedures where necessary.

Qualifications:

Minimum 3-5 years of experience in a senior operations or general manager role within hospitality. Experience in the travel and tourism industry is beneficial but not essential. Strong knowledge of food & beverage, rooms division, and events management. Proven ability to manage cross-functional teams and multiple business units. Excellent leadership, communication, and organizational skills. A proactive, hands-on approach with a focus on guest satisfaction and operational excellence.
Job Types: Full-time, Permanent

Pay: 45,000.12-50,200.10 per year

Benefits:

Discounted or free food Employee discount Flexitime Free parking
Schedule:

Day shift Every weekend Monday to Friday Overtime Weekend availability
Work Location: In person

Application deadline: 10/06/2025
Reference ID: Director of Operations in Lomond Park Hotel
Expected start date: 01/06/2025