Job Description

Director of Sales & Events - Franchise

Job Requirements

Graduate Hotels is seeking an experienced

Director of Sales and Events

to join

The Randolph

Hotel

and its brilliant team of hospitality enthusiasts!


The landmark 151-bedroom Randolph Hotel in Oxford is part of the Graduate Hotels collection. The boutique hotel takes inspiration from the prestigious Oxford University, with nods to college architecture and crests, as well as "Alice's Adventures in Wonderland," created by alumnus Lewis Carroll.

THE ROLE

As a Director of Sales and Events,

you will lead and manage the Sales and Events department to its fullest potential, ensuring both the current and future needs of the business are met. You will work with the General Manager, the Revenue team, and the Regional Director of Sales to continuously align and devise sales strategies and activities to retain and grow the business and maximise revenue in all sales segments.

Work Experience

YOUR DUTIES AND RESPONSIBILITIES

To lead and manage the Sales and Events department to its fullest potential, ensuring the current and future needs of the business are met. To own all accounts in your area of remit & to actively maintain relationships with key local customers. To ensure that effective processes are in place for the recruitment, induction, training, and development of all sales & events Team Members. To set and monitor effective targets for sales & events Team Members and manage team performance. To target new business opportunities for the hotel. To manage key internal and external stakeholders. To create and implement effective planning in line with the commercial strategy. To manage negotiations and contracting through Delphi, Lanyon, Cvent and RFP processes. To play an active part in supporting the team to convert key opportunities as and when required. To play an active part in networking with the M&L and Graduate Sales Team & Global Accounts Managers to increase awareness of the hotel's needs and objectives and drive inbound business. Participate in sales initiatives such as client workshops, roadshows, trade missions, and tradeshows as and when required. Ensure the team arrange all details of events to include room set-ups, staging, lighting, audiovisual, traffic flow, menus, decor, entertainment, group room blocks, and VIP services. Reviews demand calendar and pricing and establish actions to fill the gaps in need periods. Monitor budget and drive upsell products and services. Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines. Create and implement sales plans that drive measurable incremental occupancy, increase average rates, increased volume, food and beverage and banquet sales. Ensures all bookings and account management activity is recorded in Delphi.

WHAT WE ARE LOOKING FOR FROM YOU

Strong Hotel Sales and Events experience at Director level (A minimum of 3 years is a must). Ability to use and train OnQ and Delphi. 5 years of management experience in recruiting, training, and developing people. Excellent communication and presentation skills. Experience in delivering strategies and working with targets. Strong experience in hospitality forecasting, pricing, and inventory control. Strong analytical skills to understand key business indicators and competitive trends. Strong customer relationship management skills and ability to negotiate. Knowledge of revenue management and account profitability, and RFP. Proficient in using CRM, MS office software applications, including M.S. Office, Excel, PowerPoint etc. This is an on-property role - 5 days a week.

Benefits

THE PERKS

Company Discount on rooms plus free night stays each year Generous recommend a friend scheme Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal Access to a 24/7 Employee Assistance Program Discounts on the hotel food & beverage Recognition incentives Team Member Events Complimentary meal on duty in the Team Member canteen

Disclaimer

This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel's employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.