Job Description

What makes us Qlik

?

A Gartner Magic Quadrant(TM) Leader for 15 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.

We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.

The

Director of Professional Services

Role

We are looking for a Director of Professional Services to join our Customer Success team. As a Leader, you will help our customers navigate the business and technological transformations associated with adopting a modern data and analytics platform, while also contributing to the growth of Qlik's global Professional Services team. In this role, you will lead the professional services positioning and delivery in Northern Europe (UK, Ireland, the Benelux and the Nordics), engage with customers and team members onsite and remotely throughout the entire customer lifecycle to align business outcomes, ensure clear success criteria, and assess overall customer success. In addition, you will align with strategic delivery partners within the region, as well as mentor and lead staff within the Global Professional Services team. Throughout all these interactions, you will build strong relationships with customers, partners, and global teams.

What makes this role interesting?

This position will assume the full responsibility of the Professional Services business in Northern EMEA, including, sales, team management and P&L management
Drive the transformation of the services team to delivering business value led customer engagements.
Defining initial professional services direction to ensure customer success and satisfaction, by engaging with a customer's key stakeholders such as C-level, VPs, enterprise architects, engineering/design managers, program managers
Managing bookings, revenue, margins, and satisfaction targets for customers within this region, as well as creating and driving legal agreements with those customers
Developing strong executive relationships with delivery partners as well as building customer awareness of delivery partner capabilities
Participating in Qlik product and sales strategy conversations that would impact your customers Contributing to account and regional growth plans
Building a high-performance Professional Services team by developing their customer success capabilities and experience

What you need to succeed

:

The ideal candidate will be highly experienced in proactive customer management, escalation handling, and cooperation across Customer Success teams
Experience managing enterprise-level IT projects (10+ years or equivalent capability)
Experienced in leading and motivating teams through a combination of vision, strategy, empathy, and encouragement
Demonstrated success creating and developing remote delivery teams, including resource management, performance assessments, and career/growth planning
Experienced in hiring, leading, and mentoring a team of managers and individual contributors in an Enterprise SaaS environment
Exceptional communications skills, since this role will require extensive customer-facing interactions
Ability and willingness to travel up to 50% of time when needed

We're looking for a teammate with:

Expert level knowledge in the sale/delivery of hybrid software solutions
Technical awareness of data management concepts and driving customer value and success
Experience with the Northern European marketplace, with a focus on the UK as the largest economy
BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience
15+ years of relevant professional experience
Routinely a manager of managers

The location for this role is:

UK - hybrid remote with offices in London and Reading

Apply now and help change how the world transforms complex data landscapes into actionable insights and turns complex data challenges into new opportunities

!

More about Qlik and who we are

:

Find out more about life at Qlik on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us and our values, check out our Careers Page.

What else do we offer?

Genuine career progression pathways and mentoring programs Culture of innovation, technology, collaboration, and openness Flexible, diverse, and international work environment


Giving back is a huge part of our culture. Alongside an extra "change the world" day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs

If you need assistance applying for a role due to a disability, please submit your request via

email to accessibilityta @ qlik.com

.

Any information you provide will be treated according to Qlik's

Recruitment Privacy Notice

. Qlik may only respond to emails related to accommodation requests.

Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.