Job Description

Company: Alaska Airlines The Team:
Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you. Role Summary:
The Director, Station Operations sets the long-term strategy for driving a safe, reliable operation while maintaining the highest standards in customer service for the Airport Operations & Customer Service (AOCS) division at Alaska Airlines (AS). As a people leader, this role establishes strategic goals and direction for a team of operational leaders ensuring the assigned stations are meeting performance objectives and compliance guidelines, and regularly evaluates facility plans to ensure optimum efficiency, productivity, and financial performance. Key Duties:

• Establish strategic goals and direction for team of station leaders.
• Set mid- and long-term strategy for operational plans to ensure the station meets performance objectives and compliance guidelines.
• Evaluate facility plans regularly to ensure optimum efficiency, productivity, and financial performance of station(s) of responsibility.
• Shape culture of the team through action, presence, and reinforcement of behaviors, including open and honest, clear, two-way communication with front line and supervisory staff.
• Oversee procedures for new station operations, coordinate with other departments to provide assistance and ensure all start-up requirements are met.
• Influence between all stations within designated region and provide strategic recommendations to other appropriate stations and regions to ensure adequate support services are provided.
• Develop budget for region and review regularly to ensure financial objectives and all guidelines are met.
• Manage alliance, supplier, and CPA (capacity purchase agreement) relationships.
• Establish strong, collaborative relationships with respective trade union leadership, if applicable.
• Participate in interviewing and hiring new management positions for all stations, aligned with approved management planning and people strategy.
• Develop people through effective performance management and ongoing feedback, focusing on fostering strategic and systems thinking, development of talent, and succession planning across teams and functions.
• Other duties as assigned.

This list of duties is not exhaustive and may change at the sole discretion of the Company in accordance with Company needs and organizational or business requirements. Job-Specific Experience, Education & Skills:
Required:

• A minimum of 8 years of airline operations experience.
• A minimum of 5 years of leadership experience with 2 years of those years directly leading people.
• Bachelor's degree required or an additional two years of relevant training/professional experience in airlines or similar operational environment in lieu of degree.
• Strong track record of effectively managing teams, with experience developing and mentoring employees through engagement.
• Strong understanding of compliance and airline industry standards.
• Strong track record delivering on all required performance metrics, goal and objectives as directed.
• Working knowledge of fiscal control systems, staffing processes, safety, and security compliance.
• Sound, strategic thinker with a track record of demonstrating good judgement, strong business acumen, and executing plans with a sense of urgency and a mind for safety.
• Skilled at making and defending tough decisions, while demonstrating care and concern for the opinions of others, both inside and outside the organization.
• Experience leading engagement with employee representatives and trade unions, as needed.
• Excellent communication skills (verbal, written, and interpersonal).
• Proactive, enthusiastic, creative, and willing to try new approaches.
• Solid understanding of international aviation regulations, including those set by the International Air Transport Association (IATA), the UK Civil Aviation Authority (CAA), and the European Union Aviation Safety Agency (EASA). Familiarity with passenger rights, customer handling standards, and operational compliance in regions such as the United Kingdom and Italy is essential depending on respective station assignments.
• Must possess a valid passport or national ID that meets Schengen Area and UK travel requirements. If air travel is required, must be able to comply with local entry and exit documentation standards, including visa eligibility and biometric registration where applicable.
• Must have the legal right to work in the United Kingdom and/or specified European countries. Sponsorship for a work visa may be available for qualified candidates, subject to local immigration regulations.
• Must meet airport security clearance requirements associated with access to restricted airside zones within the relevant airports.
• Ability and willingness to travel extensively (70%), including to/from the United States, as necessary for company business.

Job-Specific Leadership Expectations:

• Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.
• Innovative, apolitical, resilient, fact-based, and a creative, solutions-focused mindset, with ability to thrive in a rapidly changing, collaborative environment and to manage conflict.
• Proven ability to leverage business acumen and analytic capability to position the organization as a change agent and key business partner.

Total Rewards:
Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Competitive compensation
• Comprehensive well-being programs
• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air

For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits. Regulatory Information:
Equal Employment Opportunity Statement
We aim to be an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; race including color, nationality, ethnic or national origin; age; sexual orientation; whether they are pregnant or on maternity leave; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment. Location: London

Skills Required