Job Description

This post is Fixed term for 24 months due to the needs of the service (Apprenticeship).



The Operations Directorate Management team are looking for 2 x D irectorate Support Administrator Apprentice roles, as part of this 2 year fixed term contract you will complete a fully funded qualification, which support with any future development within DHCW / NHS Wales.



Management, Leadership & Training

Onboard new staff:

Book corporate induction, order IT equipment, and help set up essential accounts (service desks, expenses, etc.).



Planning & Design



Manage diaries for the Directorate, book meetings/conferences/travel arrangements.



Improvement & Monitoring



Prioritise tasks and analyse information to keep operations efficient.

Collect data for reports, follow up on meeting actions, suggest improvements to work processes.

Maintain personal development and complete mandatory training.

Adhere to organisational policies and safety practices, including SOP reviews.



The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.



Digital Health and Care Wales (DHCW) is an expert national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works with more than 100 services and delivers major national digital transformation programmes to support this. In addition, DHCW provides expert advice in relation to cyber security and information governance. We give frontline staff the digital tools which help them provide safer and more efficient care. We are also giving patients and the public digital tools to better manage their own health and wellbeing, empowering people to live healthier lives. We put people at the heart of what we do, working to the highest standards to deliver quality and make digital a force for good in health and care.



Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.



Communications



Provide prompt, professional support using Teams, email, and face-to-face contact.

Relay messages accurately; handle complex meeting details.

Respond to queries clearly and empathetically, especially complaints.

Liaise with internal/external stakeholders and draft replies when needed.

Welcome visitors and offer directions or assistance.



Digital & Information

Assist the Directorate team with admin duties:

minute-taking, agenda prep, updating logs and SharePoint.

Maintain accurate records in line with legal and data protection standards.

Create reports, spreadsheets, and presentations using Microsoft Office tools.

Keep digital files organised and up to date; archive documents when necessary.

Enter data into various systems and keep training records current.

Ensure patient/service user confidentiality is upheld.



Finance & Assets



Monitor and replenish stationery stock as needed.



You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac.