Job Description

JOB DESCRIPTION

JOB TITLE:

Disability Access Officer

DEPARTMENT:

Fan Services

REPORTS TO:

David Wood; Fan Services Manager with a dotted line to Steve Sutton;


Facilities, Safety, and Security Director.

LOCATION:

Molineux with occasional travel to Compton

HOURS:

37.5

DATE:

18 May 2025

We are Wolves. Progressive, determined, bright, unified and humble. A pack that is hungry for

success. Wolves is one of the fastest-growing professional football clubs in the UK, and also boasts

one of the richest histories in the beautiful game.

Formed in 1877, Wolves was a founder member of the Football League and was one of the country's


most successful sides in the fifties and sixties. During a two decade spell the Black Country's most


decorated side won three First Division titles and one of its four FA Cups.


Fast forward 70 years and Wolves are back amongst football's elite, in the Premier League for a


seventh successive season; but now we compete as a sports and entertainment business across


multiple brand verticals. As a challenger club, Wolves dare to be different, which is why creating


world class propositions in esports, fashion and music are all part of our ambitious plans.


At Wolves, we don't simply look to the future, we seize it.

We are committed to safeguarding and promoting the welfare of children, young people and

adults at risk. We expect all colleagues and volunteers to share this commitment. This means that

the post-holder is required to apply all relevant policies and uphold the Club's commitment to

safeguarding children, young people and adults at risk

_____________________________________________________________

Job purpose

To lead and coordinate the club's commitment to providing inclusive and accessible facilities,


services, and matchday experiences for disabled supporters, staff, players, and visitors. The DAO acts


as the primary point of contact on disability access matters and ensures compliance with relevant


legislation, safeguarding protocols, and Premier League standards.


The DAO will report to the Fan Services Manager and maintain a dotted line to the Facilities, Safety,


and Security Director for facilities and access audits. The role will also work closely with the club's


Head of Safeguarding and the EDI Lead.

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Key responsibilities

Accessibility Planning and Delivery

Work in partnership with EDI, Safeguarding, and safety operations teams on the
development and delivery of the Club's Accessibility Strategy.
Ensure ongoing compliance with the Equality Act 2010, Premier League rules, and guidance
from Level Playing Field.
Co-ordinate and support a NRAC accredited consultant in conducting regular access audits of
the stadium and training facilities and produce reports and action plans.
Oversee the implementation of reasonable adjustments across the Club.

Matchday Operations

Act as the primary contact for disabled supporters on matchdays, ensuring their safe and
inclusive experience.
Coordinate accessible ticketing, seating, parking, stewarding, and emergency evacuation
procedures.
To work in conjunction with the match day safety and safeguarding teams to ensure disabled
fans, including vulnerable adults and children, are supported appropriately.
Ensure stewards and staff are briefed and trained on disabled supporter needs, access
requirements and safeguarding responsibilities relating to disabled persons.
Coordinate the booking process and delivery of the club's sensory room Ensure that all access information for disabled supporters and visitors is available via club
channels and in accessible formats.
Coordinate the booking of and facilitation of audio description commentary.

Safeguarding Responsibilities

Work closely with the Head of Safeguarding to uphold the Club's Safeguarding Policy with a
specific focus on safeguarding disabled supporters and staff.
Identify and manage potential safeguarding risks affecting disabled individuals, particularly
on matchdays.
Work closely with the Safeguarding team, EDI Lead, and HR Team to investigate and report
any concerns, ensuring timely resolution.
Maintain confidentiality and accurate records in line with GDPR and safeguarding policies.

Stakeholder Engagement

Liaise with disabled supporters, families, carers, and local disability organisations to promote
inclusive dialogue.
Liaise and network with DAOs at other clubs and external organisations to encourage the
sharing of best practice.
Facilitate and support the Club's Disabled Supporters Association (DSA) Working with the Fan Services Manager, Collaborate with the Premier League and relevant
governing bodies on initiatives and audits.

Training and Awareness

Working with the EDI Lead, Safeguarding Team, and HR Team, develop and deliver internal
training for Club staff and volunteers on disability awareness, accessibility, and inclusive


practices.
Promote a culture of equality, diversity, and inclusion throughout the Club.
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General responsibilities

Compliance with Club policies Compliance with the Club's health and safety procedures Compliance with the Club's safeguarding policies To promote the Club's values of progressive, humble, determined, bright and unified To work consistently to embed equality & diversity into the Club To undertake such other duties as may be reasonably expected To maintain professional conduct at all times

_____________________________________________________________

Safeguarding

This role carries a specific safeguarding responsibility. This means that the post-holder is required to


apply all relevant policies and uphold the Club's commitment to safeguarding children, young


people, and adults at risk.

_____________________________________________________________

Key relationships

Fan Services Manager


Facilities, Safety, and Security Director


Head of Safeguarding


EDI Lead


HR Director


HR Managers


Head of HR and Governance - foundation


HR and Recruitment Team


Facilities and Safety Team


Safeguarding Team


Fan Services Team


Director of Football Operations & Administration


Head of Professional Football Development


Executive Assistant - Commercial

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Scope of job

The DAO plays a pivotal role in ensuring that the football club is fully inclusive and accessible to


disabled people. This role operates at the intersection of fan services, stadium operations,


safeguarding, and Equality & Diversity compliance.


The DAO has strategic influence and operational accountability and is expected to champion


continuous improvement in accessibility, inclusivity, and safeguarding across all levels of the club.


The role has a direct impact on supporter satisfaction, community trust, legal compliance, and the


club's reputation as a leader in equality and access.

PERSON SPECIFICATION

Job Title:

Disability Access Officer



Knowledge: the level and breadth of knowledge to do the job e.g. understanding of a defined system,


method or procedure, legal or regulatory frameworks etc


Essential





Proven experience working in a disability access, EDI, or supporter services role Strong understanding of the Equality Act 2010 and accessibility standards Previous experience in accessibility auditing


Desirable
Knowledge of Premier League and Level Playing Field requirements and resources Experience and understanding of the Premier League Equality Diversity & Inclusion Standard.
(PLEDIS)
Technical/work-based skills: skills specific to the job e.g. language competence, typing skills, coaching skills


etc


Essential





Proficient in Microsoft Word, Excel, PowerPoint Ability to create and distribute professional internal and external communications


Desirable





Fluent in more than one language Relevant qualifications in disability services, accessibility auditing, or Safeguarding
General skills and attributes: more general characteristics e.g. flexibility, communication skills, team working


etc


Essential


Understanding of how to work safely with children and/or vulnerable adults and uphold generally
accepted practice when working with those participants.
Promote, adhere to and implement the Club's Equality Policy and work consistently to embed
equality and diversity within the Club.
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Available to work all home matchdays and some evening/weekend events Excellent interpersonal and communication skills, with a compassionate and solutions-focused
approach



Desirable











Experience: proven record of experience in a particular field, profession or specialism.





Essential





Proven experience working in a disability access, EDI, or supporter services role Experience working in a sporting, stadium, or events environment




Desirable
Experience and understanding of FA and Premier League requirements and frameworks concerning
accessibility and EDI
Qualifications: the level of educational, professional and/or occupational training required





Essential


Post-holder must hold or obtain at the earliest opportunity the relevant safeguarding training (i.e.
FA Safeguarding Children Workshop)
Post-holder will be subject to a DBS check at the appropriate level and cleared by the Wolves Head
of Safeguarding



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