Job Description

Are you ready to chart your own career path? With our refreshed strategy, we're building on our rich heritage and transforming our business to be more scalable and efficient, unlocking the capabilities needed for future success. This includes significantly investing in technology, streamlining the way we work and creating an environment where colleagues feel engaged, empowered and accountable; where they can show up, speak up and perform - because we believe in the difference our work makes.

At a glance:

Location:

Cirencester Office

Workplace Type:

Employment Type:

Permanent

Seniority:

Mid-Senior Level


The Service Management and Controls Department is a key function within Technology Operations, responsible for ensuring the stability and optimisation of IT services across the organisation. The department oversees the full service lifecycle, including Service Design, Transition, and Operations, as well as critical processes such as Incident, Problem, and Change Management, Service Catalogue, Supplier Management, and Business Continuity Planning. Effective incident management and communication are central to its role, enabling rapid resolution and recovery while maintaining stakeholder confidence.


The department provides strategic direction for service management processes, driving continuous improvement and ensuring seamless integration of projects into Business-as-Usual. It fosters strong relationships with stakeholders, manages commercial responsibilities as a budget holder, and prioritises the adoption of best practices to deliver reliable, customer-focused IT services that support the organisation's operational resilience and long-term success.


The Disaster Recovery Manager is responsible for safeguarding the organisation's ability to maintain and restore critical business operations following any disruption. This role focuses on developing, implementing, and managing robust disaster recovery strategies and procedures designed for resilience, ensuring minimal downtime and protecting data integrity. Key responsibilities include reviewing and enhancing existing disaster recovery plans for various scenarios, ensuring operational recovery in the event of cyber-attacks or data corruption, and embedding resilience into all processes.

What you'll be doing:

Developing and maintaining disaster recovery plans. Continually developing the testing approach, adapting it to ensure it is fit for purpose for the different services in operation. Being the point of contact for Technology in consideration of questions from regulators and further evolution of testing scenarios. Conducting risk assessments and business impact analyses to identify critical systems and dependencies. Coordinating and bring together IT and business units to ensure recovery strategies align with organisational objectives. Planning and executing regular disaster recovery tests and simulations. Maintaining documentation and ensure compliance with regulatory and industry standards. Monitoring emerging risks and technologies to enhance recovery capabilities. Providing training and awareness programs for staff and be SME on disaster recovery protocols for the business. Working closely with the AWS Technical Resiliency manager to ensure that technical capability in the testing space is included in future plans and testing. Acting as the lead coordinator during disaster recovery events.

Who we're looking for:

We're looking for an experienced Disaster Recovery Manager who will play a vital role in securing continuity and stability across the organisation's technology landscape.

Essential Criteria:

Professional certifications such as CBCP (Certified Business Continuity Professional), DRII, or similar. Experience with enterprise-level DR tools and platforms Strong understanding of IT infrastructure, networking, and cloud environments and knowledge of disaster recovery frameworks, methodologies, and best practices. Strong understanding of regulatory requirements and standards (e.g., ISO 22301, NIST). Excellent communication skills and ability to listen, understand and explain complex, highly technical information to non-technical colleagues using clear, simple language. A strategic thinker with strong planning skills, adept in risk management, stakeholder engagement, and crisis decision-making, with an analytical and detail-oriented approach.

Desirable Criteria:

Degree in Information Technology, Business Continuity, or related field (or equivalent experience).

What's in it for you?

We reward you for the work you do,

whether that's through our discretionary annual bonus scheme that reflects both personal and company performance, competitive annual leave allowance (28 days plus bank holidays, with the option to purchase an additional 5 days), or online rewards platform with a variety of discounts.

We also have benefits to support whatever stage of life you are in, including:

Competitive parental leave (26 weeks full pay) Private medical insurance (optional taxable benefit) 10% non-contributory pension (increasing with length of service)

Reasonable Adjustments

We're an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all, if you require reasonable adjustment(s) at any stage please let us know by emailing us at careers@sjp.co.uk

Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career-break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.

What's next?

If you're excited about this role and believe you have the skills and experience we're looking for, we'd love to hear from you! Please submit an application by clicking 'apply' below and our team will be in touch.


As a business regulated by the FCA we would advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.