Job Description

The closing date is 26th Jun 2025

Job summary

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The role will be required to provide general clerical and administrative support to the Administration Lead and Integrated discharge team.


This will involve efficient and effective administrative/duties to Musgrove Park Hospital in supporting the discharge process.



The post requires flexibility and the ability to provide a wide range of key skills and duties as the services develop.

Main duties, tasks & skills required

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The role is to provide a consistently high level of customer service over the telephone whilst maintaining confidentiality, along with an efficient and complete administrative support service to the Administration Lead and Integrated Discharge Team.

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You will provide administration and clerical duties as a member of an integrated multi-disciplinary team who provide care to patients.

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You will be the point of contact for all administrative issues relating to either the discharge hub and to have liaison with the discharge lounge dependent for specific discharge team patient scenarios. You will work as part of a multi-disciplinary team and provide expertise in the proactive management of the patient pathway receiving referrals to support discharge processes whilst being managed in a timely manner.

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The work is fast-paced and can be complex, but you will have the opportunity to support our patients and make sure they receive the best possible care. To do this you will need to be able to work in a calm, logical way and be able to multi-task as each day can be different and challenging.

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To work as part of the clerical team but also be able to occasionally work on own initiative when colleagues are absent.

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Use the hospital administration system (Whiteboards, Maxims, Optica, Power BI and RIO) for all patient related data, including case note tracking.

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To have an awareness of the Criteria to Reside policy and the impact of this with discharge planning and patient flow.

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About us

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At

Somerset NHS Foundation Trust

, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

Flexible working options

to help you balance work and life

NHS pension scheme

for long-term financial security

Generous annual leave allowance

to recharge and relax A strong focus on

career development

to help you grow and achieve your potential

Additionally, you'll gain access to our

Blue Light Card

, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.


We are proud to foster a

diverse, skilled, and inclusive workforce

, and we encourage applications from all backgrounds.

Why Somerset?

Somerset offers the perfect blend of

idyllic countryside, outstanding areas of natural beauty

, and

breathtaking coastlines

, with vibrant cities like

Bristol

,

Bath

, and

Exeter

just a short drive away - and only two hours to

London

.


The region is home to excellent

educational facilities

, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all

- the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

Job description

-------------------


Please see attached & Person Specification for further details of duties and responsibilities.

Person specification

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Qualifications

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Essential

English and Maths GCSE (A*-C grade) or equivalentexperience

.

Ability to demonstrate advanced level of skill across Microsoft Office Suite of software (including Word, Excel, PowerPoint, Outlook)




####

Desirable

Current Knowledge of the Intermediate Care and Discharge Pathways


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Experience

####

Essential

Able to demonstrate skills in problem solving or team or relevant work area.


Able to allocate work and development alternatives when non-routine issues demand.


Proven experience or providing customer focussed service.


Proven experience in an administrative role.


Proficient IT skills including keyboard skills and experience of Microsoft packages.


Proven experience of effective communication including with distressed, anxious or angry individuals and able to escalate where appropriate.


Evidence of ability to work autonomously/without direct supervision




####

Desirable

Experience in Health care systems such as White boards, Maxims/Health, Optica, RIO and Power BI.


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Additional Criteria

####

Essential

Ability to follow policies and procedures.


Commitment to service development and achieving a high quality service.


Respect and dignity and rights of the patient and observe the Code of Confidentiality.


Ability to develop and maintain professional working relations with colleagues.


Ability to plan, organise and prioritise workload in a methodical manner.


Ability to give clear instructions to members of the team.


Ability to meet deadlines.


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Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.


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For help with your application, contact:

Michele Brown


michele.brown@somersetft.nhs.uk


01935606269


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Pay scheme

Agenda for Change


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Band

Band 3


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Salary

24625.00 to 25674.00 Yearly
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Contract

Permanent


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Working pattern

Part-Time


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Reference number

184-OL-OR-2621


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Job locations

Musgrove Park Hospital

Musgrove Road

Taunton

Somerset

TA1 5DA