Job Description

9 am

Personalisation & Dispatch Assistant

At Wow (Scotland) Ltd

Part-time position, four and a half days a week. (Mon 9 am - 4.30pm, Tues 9 am - 4.30 pm, Weds 9am - 4.30 pm, Thurs 9 am - 4.30pm & Fri 9 am - 1 pm) Based in our central Stirling studio & offices Would suit an organised and methodical individual with great attention to detail. Basic Adobe Photoshop skills would be a benefit
We are a female-led brand and an equal opportunities employer and welcome applications from anyone. If you need reasonable adjustments at any point in the application process, please let us know.

About Wow (Scotland) Ltd.

At Lily Blanche, part of Wow (Scotland) Ltd, we make bespoke, personalised jewellery which is loved by our customers. We are also an ambitious and fast-growing ecommerce company that combines amazing customer service with the most up-to-date ecommerce practices. This has allowed us to grow turnover year-on-year for the last six years. Our ambition is to become the internationally recognised brand for fine, personalised men and women's jewellery. We know this is possible, but we also recognise that we will need an exceptional individual to support us in achieving this goal. Could that be you? We are currently looking for an enthusiastic, customer-focused personalisation and dispatch assistant to join our fantastic team in central Stirling.

We'll teach you to use our state-of-the-art engraving machine and to create the images for our bespoke lockets. You will be able to use your knowledge and experience of dispatch, inventory control and admin to run a smooth, customer-focused service supporting our digital, marketing and sales teams. You will be part of the team which has helped generate over 1600 5-star reviews on Trustpilot and Google.

The Role

Are you interested in becoming part of a dynamic team working for a fast-growing designer jewellery brand?

We are looking for a creative, tech-savvy, customer-focused individual who is an organised team player to join our fast-growing ecommerce business as a Personalisation and Dispatch Assistant.

You will be involved in multiple areas of our ecommerce business, packing and dispatching orders and helping to create our unique lockets and engraved jewellery. Updating our systems, responding to customer enquiries, dealing with inventory and hallmarking and liaising with our delivery partners, Royal Mail, DPD and DHL.

We will train you in our dispatch systems and the fascinating art of jewellery engraving and photo-editing for our lockets and personalised jewellery.

If you think you have what it takes to work in a fast-paced, dynamic environment, then we would love to hear from you.

Your Main Responsibilities

Packing and dispatching our personalised orders Organising dispatch Inventory control Customer service Printing invoices and labels Organising items for hallmarking Organising Logistics and shipping solutions Dispatch admin Dealing with returns Helping to maintain the website Responding to reviews and enquiries Organising jewellery repairs Engraving jewellery Personalising our photo lockets

Qualities and Qualifications required

:

Attributes

Diligent and honest individual Fantastic attention to detail Confident Tenacious Self-motivated Great team player Insatiable appetite to learn and achieve. Goal-orientated Willingness to learn new skills

Essential skills

Maths and English to at least SQA Nat 5 or equivalent Excel/ Microsoft Excellent customer service skills Strong communication skills Excellent written and spoken English Excellent time management Good organisational skills Strong attention to detail Experience in a customer-facing role UK Bank account, a NI number, proof of eligibility to work in the UK, the ability to speak and write English fluently. The ability to work from our Stirling-based studio

Not essential but desirable

Inventory management skills Dispatch and distribution Logistics Basic jewellery skills such as soldering, polishing etc. ecommerce experience PhotoShop

The Benefits

Opportunity for promotion

Flexible hours

Holidays 29 days, including statutory days pro rata

Jewellery perks

Staff discount

Opportunity for bonuses

Team nights out

Birthday celebration

Birthday off

Happy and welcoming office environment

The opportunity to learn

To apply please upload your C.V. and any cover letter

Job Types: Part-time, Permanent

Pay: Up to 12.71 per hour

Expected hours: 32.5 per week

Benefits:

Company pension Employee discount Free flu jabs Free parking On-site parking
Work Location: In person