Job Description

Job Title: Dispatch Coordinator

Location: Abercynon Office

Schedule: Monday - Friday

About Us

Techxi is a growing ground transportation company providing

specialist transport solutions, app-based ride hailing, and traditional taxi booking services

across England and Wales. We're ambitious, forward-thinking, technology driven and proud to deliver safe, reliable, customer-focused transport.

We're looking for a

Dispatcher Coordinator

to join our team - someone who is calm under pressure, thrives in a fast-paced environment, and has excellent communication skills to keep everything running smoothly.

The Role

As a Taxi Dispatcher, you'll be at the beating heart of our operations - making sure drivers and subcontractors are in the right place at the right time whilst ensuring that customers receive a service that is second to none.

Key Responsibilities

Receive and process booking requests via phone, email, and app. Schedule and dispatch drivers to pick-ups on time. Monitor trips and provide drivers with updates (e.g. traffic delays, last-minute changes and amendments). Resolve issues quickly and effectively to minimise disruption. Keep accurate records of bookings, client details, and driver assignments. Communicate clearly with drivers, customers, and colleagues. Use iCabbi dispatch software to allocate vehicles efficiently and optimise routes. Support fleet performance by focusing on efficiency, safety, and customer service.

About You

Experience in dispatching, logistics, or transport (preferred but not essential). Highly organised with strong attention to detail. Excellent communication ability - both verbal and written. Able to multitask and prioritise in a busy environment. Comfortable using technology, GPS navigation, and dispatch systems. Calm, professional, and solutions-focused under pressure.

Schedule

Monday to Friday

Why Join Techxi?

Why Join Techxi?

At Techxi, we know our people are at the heart of our success. As a Dispatcher, you'll be part of a supportive team where your ideas are valued, and your work makes a real difference to those we transport, every single day.

You'll have the opportunity to develop your skills, build confidence and grow with a company that's ambitious and expanding across the UK. We believe in recognising hard work, offering ongoing training, and creating a positive workplace where you can thrive.

When you join Techxi, you're not just taking on a job -- you're building a career.

How to Apply

If you're organised, detail-oriented, and passionate about delivering excellent service - we'd love to hear from you.

Job Types: Full-time, Permanent

Pay: 28,000.00-30,000.00 per year

Benefits:

Company pension Referral programme
Ability to commute/relocate:

Mountain Ash CF45 4SN: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person