Job Description

Job Overview

PlumbingForce is a National Plumbing and Gas company seeking a driven and passionate Dispatcher to join our dynamic team. This role is suited for individuals who excel in fast-paced environments and are dedicated to delivering exceptional customer service while supporting our field engineers.

Location: Warlingham CR6 9AT must be able to commute

Responsibilities

Assist engineers with processing credit card payments for completed jobs Ensure accurate completion of job records with the correct information Support engineers throughout the day by addressing job-related queries and coordinating schedules Communicate effectively with customers regarding appointment times, delays, or re-bookings Maintain precise records of payments, job completions, and invoicing within our system Work as part of the dispatch team to ensure smooth daily operations and respond quickly to challenges Prioritize customer satisfaction by solving potential issues with a proactive and sympathetic approach Handle a 5-day workweek with Saturday shifts on a rotation, and receive a rota day off during the week when working Saturdays

Qualifications

Fluent in English with excellent verbal communication skills Strong phone manner with the ability to remain calm and work efficiently under pressure Experience in dispatch, logistics, or customer service roles is preferred but not required (full training provided) Proficiency in dispatch management systems is desired Ability to accurately manage payments, invoices, and job-related documentation Problem-solving mindset with an emphasis on customer satisfaction Ability to work Monday to Friday 8am-6pm, with Saturday shifts on rotation

Additional Perks

Competitive salary with opportunities for overtime pay Onsite parking available Paid holidays Opportunities for career development and advancement within the company Supportive team environment focused on collaboration and growth Kitchen facilities and casual dress code Office easily accessible via public transport

Pay

Minimum wage +50p
If you are passionate about delivering excellent customer service, thrive in a fast-paced role, and seek a stable position with growth potential, we encourage you to apply and join the PlumbingForce team!

Job Type: Full-time

Pay: 12.71 per hour

Expected hours: 50 per week

Benefits:

Casual dress Free parking On-site parking
Experience:

Phone etiquette: 1 year (preferred)
Work Location: In person