Job Description

Join a people-first organisation where your expertise in dispute resolution will directly contribute to customer satisfaction and business improvement.

Looking for an opportunity within a business that offer a genuine 'people first' culture?

Here at Chubb Fire and Security (part of the APi group), we are looking for invoice / billing / finance admin specialists to join our high performing team as

Dispute Resolution Specialist

in

Blackburn (BB1 2PR)

on a

permanent, full time basis

About Us, Our Culture & What We Can Offer You:

Here at Chubb, we view leadership and leadership development as our most powerful strategic advantage and the best way to invest in our people.

People are at the heart of everything we do, and your well-being is important to us.

That's why we protect people first and are committed to keeping you safe, secure, and happy in your career. As our presence across the globe increases, we are striving to become the #1 people-first company in the world.

We have an exciting future ahead filled with lots of opportunities for you to grow and develop. Together with your help and desire, we can grow together and make the world a safer place.

SALARY: Between 24,500 - 28K per annum (depending on experience)

25 days holiday, plus bank holidays Company Pension (5% matched) Free Onsite Parking Liftshare Community - an app designed to make your commute more affordable, sustainable and enjoyable Cycle to Work Scheme Employee Referral Scheme (1000) Life Assurance (4 x Basic Salary) A Central Benefits Platform offering a wide variety discounts Free Mortgage Advice Bravo scheme: Incentivising high achieving employees Health & Wellbeing Resources

What you'll be doing as Dispute Resolution Specialist:

The role involves the resolution of customer disputes, subsequent analysis of the cause of the disputes, and identification and implementation of solutions to prevent reoccurrence

Responsibilities will include:

Dispute resolution:

Resolve customer disputes to ensure they can make payment. This includes discussing issues with customers on the phone or via email. This will also require close coordination with colleagues in business support, finance and operational teams

Root cause analysis:

Reverse engineer the circumstances that led to a customer dispute to identify how it could have been prevented

Process improvement:

Reviewing processes in conjunction with colleagues across the business to make effective changes that prevent future recurrence

Documentation:

Production and refinement of work instructions and processes

Reporting:

Generate and analyse reports applicable to the disputes process

Compliance:

Ensure all activities comply with company policies and relevant regulations
Working Hours: 37.5 Hours Per Week | Mon-Fri | 9am - 5pm | Fully Office Based (hybrid working post probation)

What we would like you to bring to the role:

The ideal candidate will have previous demonstrated experience in a credit control, billing, invoicing, customer service resolutions or a similarly related role

Attention to Detail:

Ability to take actions with minimal error rates and able to identify improvement opportunities that may not be immediately obvious

Analytical Thinking:

Capability to analyse discrepancies identify root causes

Customer Focus:

Commitment to meeting customer service SLAs and ensuring customer satisfaction

Influencing:

Able to influence people positively, for the best benefit of all related parties

Team Collaboration:

Ability to work effectively with multiple internal teams

Communication:

Excellent communication skills
Join us and become part of a team committed to building great leaders. It all starts with you!

Chubb Fire and Security is an equal opportunities employer. Our commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported. At Chubb, individuality is celebrated, and our strength lies in the diversity of our team. By fostering an equitable environment, we empower individuals to contribute their unique perspectives, driving innovation and excellence at every level.

INDALL

Job Types: Full-time, Permanent

Pay: 24,420.00-28,000.00 per year

Work authorisation:

United Kingdom (required)
Work Location: In person