Job Description

Are you an experienced Disrepair Case Officer with a strong housing background and a knack for managing complex caseloads? We're looking for a proactive, organised professional ready to make an immediate impact.
Role and Responsibilities
A major London local authority is undertaking a crucial project to address their housing disrepair cases, an issue that has become a significant challenge across the sector. You will be joining a newly bolstered team dedicated to resolving these issues efficiently and effectively.
This is a hybrid role, with a minimum of two days in the office per week required.
In this role, you will:
Manage a substantial caseload of housing disrepair claims, working to reduce overall numbers.
Act as the primary point of contact for residents, solicitors, surveyors, and contractors.
Liaise with surveyors to arrange inspections and with contractors to ensure works are completed.
Track and monitor cases throughout the entire disrepair process, from initial complaint to closure.
Maintain accurate and detailed records on the case management system.
Work collaboratively with the surveyors and the wider team to ensure a smooth and efficient workflow.
Proactively manage your diary to meet deadlines and progress your cases effectively.
You will need:
Proven experience as a Case Officer within the social housing sector (ideally 3+ years).
Experience managing a high-volume case load, specifically related to housing disrepair.
A strong understanding of the legal disrepair process and relevant housing legislation.
Excellent communication, negotiation, and organisational skills.
The ability to work effectively under pressure in a fast-paced environment.
To be eligible for a Standard DBS check.
How to Apply
If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW.
If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on 02393 876082.
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Disrepair Case Officer
Greater London Posted about 13 hours ago
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