Job Description

About the role

Contract

: Permanent

Hours

: 40 hours per week

Location(s)

: Wolverhampton


We're looking for a dedicated and experienced

Team Leader

to join our Healthy Homes team. This is a hybrid role, where you will be based at our office in Wolverhampton but will also have the flexibility to work from home. You'll manage a team of case handlers and coordinators responsible for resolving disrepair claims and property hazards, particularly those involving

condensation, damp, and mould (CD&M)

. Your primary focus will be on ensuring that all cases are triaged, prioritised, and managed efficiently, with a strong emphasis on meeting the new

Awaab's Law

timescales.


You will lead the team in assessing claims in line with housing legislation, coordinating with surveyors, and ensuring effective legal protocols are in place for litigation. A key part of your role will be to work directly with customers, providing advice, managing complaints, and finding resolutions to avoid legal action. This role is not just about compliance; it's about putting our customers' safety at the heart of everything we do by ensuring timely and effective resolutions for their homes.


Join Bromford, part of Bromford Flagship, and become part of a leading housing provider delivering community-focused services across the Midlands and South West -- all backed by the scale and ambition of the Bromford Flagship group.

What we're looking for

We need a proactive and knowledgeable leader who is able to handle a dynamic workload and consistently deliver high performance. You'll be responsible for the day-to-day management of your team, ensuring that work is correctly raised with our Service Delivery teams and that all regulatory and legal timescales are met.

In-depth understanding of disrepair law, housing regulations, and legal standards related to compliance. Awareness of the Housing Health and Safety Rating System (HHSRS) and the Decent Homes standard. Technical knowledge of building regulations and building pathology is desirable. Proven ability to build effective and engaged operational teams. Excellent communication skills, with the ability to construct and deliver clear ideas and concepts. Strong interpersonal skills to build solid internal and external relationships.

Additional requirements

A flexible working attitude with time, travel to our other offices, and demonstrated reliability. The ability to complete a Basic DBS and consumer check.

Benefits Package:

Salary:

41,000 - 46,000 per year, with an annual salary review

Performance Bonus:

Based on individual and company-wide targets

Flexible Working:

We're happy to explore options if this is important to you

Personal benefits fund:

500 annual allowance for benefits such as private medical insurance, dental treatment, critical illness cover, or gym membership

Annual leave:

27 days per year, plus bank holidays, with an option to buy or sell up to 5 days

Pension options:

Choose from two pension schemes, with employer contributions of up to 10%

Life Assurance

Wellbeing Support

- not just for you, but also for your partner, children, parents, and siblings. Plus, access to a free app with virtual GP services and mental health resources.

Retail discounts:

Save money on groceries, clothing, electronics, and more

Family Leave

- supporting colleagues with parental and dependant responsibilities, including maternity, paternity, adoption, parental, dependent care, and carers' leave.

At Bromford, we're proud to be recognised as a

Great Place to Work

, thanks to our inclusive, values-driven culture. We know that diverse teams bring out the best in everyone, and we actively welcome applications from people of all backgrounds, identities, and experiences.


We are committed to creating a workplace where everyone feels valued, supported, and able to thrive. Wherever possible, we offer

flexible working arrangements

to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.

Closing date:

20th September 2025



We recommend applying early, as we may close this vacancy sooner if we receive a high number of applications.


If you have any questions or need assistance, please contact

Natalie Sayer

, Resourcing and Talent Specialist, at

Natalie.sayer@bromford.co.uk

.