Job Description

To support the newly established Pharmacy Distribution Hub and working with the wider QE Facilities team in all aspects of the transport operation.



This is a busy and varied role working as part of a small team distributing medicines to patients' homes.



Within the department.



To provide a high-quality, cost-effective transportation service in line with QE Facilities and it's customers' requirements.



Works in accordance with all policies and procedures to provide a compliant service to QE Facilities' customers and their patients.



The Distribution Co-ordinator will be responsible for receiving and packing prescribed medicines for shipment via our courier service. The post holder will also plan delivery routes and provide proactive customer service to ensure successful delivery first time.



Receive and sort dispensed medications to be delivered by QE Facilities' courier service



Scanning and sorting prescriptions into totes by area

Create efficient driver schedules using appropriate software



Call patients to advise of future deliveries and requirements for receiving these deliveries.

Receive inbound customer service calls - typically "where is my prescription?".

Using company systems to access pharmacy records, shipping information etc. to resolve queries.

Collate proof of delivery information.

Receive and record all returned medications.



Maintain accurate records of transport activities, including vehicle logs, driver logs, and maintenance records.



Prepare and submit required reports in a timely manner.



QE Facilities (QEF) is a wholly owned subsidiary company of Gateshead Health NHS Foundation Trust (GHNT), based in the North East of England.



We provide a range of non-clinical services to GHNT and other NHS organisations. Our services include estates, facilities services, procurement, medical engineering and devices, endoscopy decontamination and sterile services, transport, out-patient pharmacy, and prevention & management of violence & aggression training (PMVA).



In addition, we provide consultancy services, advising clients on all aspects of establishing a subsidiary company within an NHS body to the provision of VAT compliance advice.



QE Facilities work to their Terms and Conditions, and these are not the same as Gateshead Health NHS Foundation Trust Terms and Conditions. This is not an Agenda for Change Pay Rate.



We do not hold a sponsorship license and are unable to offer employment under any sponsorship arrangement.



Monitor and ensure adherence to all relevant policies, procedures, transportation laws and regulations.

Maintain accurate records of transport activities, including driver schedules, proof of delivery, vehicle logs, driver logs, and maintenance records.

Prepare reports using Microsoft Excel.

Ensure all documentation is stored securely and is easily accessible for audits and inspections.



Call customers to arrange delivery of medications in-line with patient expectations, legislative and contractual requirements.



Handle enquiries and resolve issues related to deliveries via calls and emails.

Prepare for and manage internal/external audits and inspections.

Conduct internal audits to ensure ongoing compliance with transport regulations.

Implement corrective actions for any non-compliance issues identified during audits.

Review and improve existing compliance processes and systems.

Provide training and guidance to new staff.