Job Description

Company Description

We take care of our employees, and they take care of our customers !


Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.


Our Mission


We recruit, train, and retain the very best logistics and technical experts the world over.

We love to promote from within

- more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Responsibilities

Partners with the Warehouse Manager to strategically plan and adjust staffing levels across distribution office and warehouse teams, ensuring efficient support for order fulfilment, inventory flow, and shipping schedules. Provides day-to-day leadership and oversight of distribution personnel, including office coordinators, inventory clerks, and warehouse associates, fostering a culture of accountability, safety, and continuous improvement. Conducts regular performance evaluations, sets clear expectations, and supports employee development through coaching, training, and performance management initiatives. Actively participates in the recruitment and selection process for distribution and warehouse roles, including interviewing candidates and supporting onboarding to ensure operational readiness.

Operations

Reviews operational records and reports to ensure accuracy, compliance with established procedures, and alignment with distribution goals. Investigates discrepancies between inventory and stock control records, identifies root causes, and recommends corrective actions to maintain inventory integrity. Collaborates with the Distribution Manager to develop departmental budgets, monitor expenditures, and ensure financial accountability across distribution operations. Regularly reviews financial and operational reports to identify cost-saving opportunities and drive continuous improvement in productivity and efficiency. Issues clear written and verbal instructions to ensure consistent execution of operational procedures. Responsible for reviewing and ensuring Standard Operating Procedures (SOPs) are maintained by the owner across both office and warehouse functions, ensuring they are current, compliant, and optimized for operational efficiency. Identifies and implements process improvements based on SOP reviews. Participates in the distribution services rate quoting process, contributing to competitive and cost-effective pricing strategies. Maintains strong communication and leadership when working with third-party logistics (3PL) providers, ensuring service levels and performance standards are met.

Quality

Oversees daily distribution operations to ensure all activities are carried out in accordance with company policies, procedures, and compliance standards, while upholding the highest levels of quality, efficiency, and professionalism.

Customer Service

Maintains a professional, courteous, and proactive relationship with all customers, ensuring a high standard of service and satisfaction.

Drives customer retention and supports sales initiatives by focusing on service quality, responsiveness, and long-term relationship building. Conducts regular Quality Management Reviews (QMRs) and retention calls with both customers and vendors to assess service performance and identify improvement opportunities. Prepares and delivers professional presentations tailored to customer needs, and confidently hosts customer visits to showcase operational capabilities and service excellence.

Qualifications

Experience (minimum level of direct experience in a similar position) 3 years. Excellent Problem Solving skills Strong interpersonal skills able to communicate effectively. Ability to work in a "Team" environment Strong Planning, Prioritising and Organisational skills

Additional Information

Expeditors offers excellent benefits

Private Medical Insurance Pension Scheme Life Assurance Bike to work scheme Employee Stock Purchase Plan Training and Personnel Development Programme

Must have the right to work in the UK