Job Description

Contract: Professional Services, Production & Technology

Location: London

, E13 0HZ

Hours of work: 37.5

Contract Type: Permanent

We are seeking a reliable Dock Operative to support all operational duties within the Service Yard at Westfield Stratford.

Working closely with the on-site management team and following direction from the Duty Manager, you will play a key role in maintaining a clean, safe, and efficient environment for all site users.

This is a hands-on operational role, requiring strong teamwork, attention to detail, and excellent communication skills to ensure smooth back-of-house operations and high service standards.

Key Responsibilities

Control and record all vehicle movements accurately, monitoring dwell times within the Service Yard. Maintain a safe, secure, and clean working environment for yourself and others. Support back-of-house operations, including the delivery and receipt of retailer goods. Assist with "final mile" deliveries and the storage of materials for tenants. Process all required paperwork and operate relevant IT systems efficiently. Facilitate effective communication with colleagues, tenants, and management. Operate Mechanical Handling Equipment (MHE) safely where trained and authorised. Ensure all work is carried out in compliance with site policies, SLAs, and Health & Safety standards. Promote a positive, team-oriented working culture and support other duties as required.

Professional and Personal Competencies/Qualifications

Good communication skills - both verbal and written. Confident using Microsoft Office packages and general IT systems. Strong team player with a positive, proactive attitude. Reliable, safety-conscious, and able to work in a physically demanding environment. Previous experience in logistics, warehouse, or service yard operations is desirable.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.




Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.




We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace




ISS is proud to be a diverse and inclusive employer.




ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.




We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.




Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.




If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com




If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace







To find out more about what we do - https://www.uk.issworld.com/