Job Description

This post is a Fixed Term/ Secondment until 30/06/2027. If you are a Hywel Dda University Health Board employee and are applying for this post as a secondment, agreement for the secondment is needed from your current manager prior to application.



Working as part of the Medical Directorate, the role of Doctor Support Hub Manager will be responsible for leading and co-ordinating a centralised support service for medical professionals. The post holder will ensure that doctors receive timely, effective, and compassionate assistance to help them navigate sensitive and complex issues related to their professional development, wellbeing, and career progression. The role focuses on promoting resilience, enhancing job satisfaction, and empowering medical staff to thrive in their roles.



Offered on a temporary, 18-month, part-time basis, this role is part of a newly established Doctor Support Hub service. Its continuation will depend on the success and outcomes of ongoing service evaluation. The post holder will be expected to deliver workshops, actively raise awareness of the Doctor Support Hub, and play a key role in its ongoing development and refinement. To succeed, the post holder must be an excellent communicator, capable of working autonomously, and bring an innovative approach to service delivery and problem-solving.



The post holder will work within the Medical Directorate's Doctor Support Hub, providing specialist one-to-one support for medical staff.



Support includes bespoke guidance and advice on sensitive, contentious, and complex issues such as health and wellbeing difficulties, behavioural issues and investigations.



The aim is to enable professional progression and development while promoting wellbeing and resilience.



The role operates within professional guidelines and internal policies to:



Improve professional development and progression



Improve recruitment and retention



Support a positive and fulfilling work environment, helping to maximise staff satisfaction

In addition to individual support, the post holder will:

Design and deliver workshops and presentations



Contribute to service development



The role requires a highly experienced individual capable of navigating complex situations, identifying underlying issues, and delivering meaningful change for service users.



Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.



We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.



We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:

Four main hospitals:

Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest

Five community hospitals:

Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire

Two integrated care centres:

Aberaeron and Cardigan in Ceredigion, and several other community settings

47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers

Numerous mental health and learning disabilities services



You will be able to find a full job description and person specification attached within the supporting documents.



The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.



The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.



The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.



Interviews will be held on 25/11/2025.