Job Description

Document Production Workflow Coordinator


Salary 29,000 per annum plus 20% shift allowance for weekend work (34,800 total) plus company benefits


Location: Leeds, LS10 1AB


Contract: Full Time, 12 month Fixed Term Contract


Shifts: 40 hours per week, Friday to Monday 5am until 4pm operational hours, with 1 hour unpaid lunch break


Work Model: Fully onsite


Williams Lea seeks a Document Production Workflow Coordinator to join our team!


Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms.


Williams Lea employees, nearly 7000 people worldwide provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.


Purpose of role


The Document Production Workflow Coordinator will be required to deliver exceptional customer service to our clients by providing timely and accurate document production of an intermediate to advanced level.


Key responsibilities


You will be required to intake work requests from the client, including clarification of job instructions and negotiation of deadlines with the requester.
You will prioritise work requests across the team and coordinate/balance multiple projects based on experience and following established guidelines, especially when working with escalated deadlines or issues.
You will act as a leading definitive resource for all questions relating to document production, proofreading and quality assurance by the team.
You will identify and correct errors in complex business documents to ensure quality of the product being returned to requesters.


Personal attributes


Proofreading experience preferably in a legal, banking or large corporate environment preferred
Intermediate knowledge of MS Word, Excel, and PowerPoint desired
Knowledge of a legal timekeeping or job tracking system is preferred
Ability to work in a fast-paced, team environment
Strong attention to detail with emphasis on accuracy and quality
Ability to prioritize work to balance multiple projects and deadlines
Must have good organizational skills
Ability to handle sensitive and/or confidential documents and information
Ability to work both independently and collaboratively as part of a team
Excellent verbal and written communication skills.
Ability to communicate professionally both verbally and in writing
Must be self-motivated with a positive attitude
Proven customer service skills are required in order to create, maintain and enhance customer relationships


Rewards and Benefits:


We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:


25 days holiday, plus bank holidays (pro-rata for part time or fixed term roles)
Salary sacrifice schemes, retail vouchers - including our TechScheme which can be used on a range of gadgets such as Smart TV's, laptops and computers or household appliances.
Life Assurance
Private Medical Insurance
Dental Insurance
Health Assessments
Cycle-to-work scheme
Discounted gym memberships
Referral Scheme


You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!


Equality and Diversity


The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a "protected characteristic" in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.


If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com.


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