Job Description

This position requires someone who is organised and efficient with a professional, detail-oriented approach. The ideal candidate will be a quick learner with a collaborative mindset, able to integrate seamlessly into the team and provide trusted support throughout the contract.

Duties & Responsibilities

Work collaboratively

in a team of three alongside our existing Document Services Coordinators to oversee the smooth running of Opus 2's transcript production function, liaising with other departments within Hearing Services to ensure transcripts are finalised and delivered to clients promptly and in the correct format.

Develop proficiency quickly

in our internal software and other industry-specific tools, such as Total Advantage Eclipse and CaseCATalyst.

Produce and format

High Court judgments and rulings to the highest standards.

Collect and organise

audio recordings, ensuring they are stored in the correct location, and edit or split files when required for synchronisation with transcripts.

Process transcript amendments

-- including detailed errata returns -- accurately and within agreed deadlines, working closely with clients and internal teams.

Support colleagues and stakeholders

by circulating transcripts and providing ad hoc assistance, carrying out daily IT checks in hearing rooms, and maintaining accurate records in line with quality processes.

Requirements

Bright, engaging, and proactive

, with a willingness to learn and use initiative.

Excellent communication skills

, both verbal and written.

Strong attention to detail

, with effective time management and the ability to handle multiple tasks, adapt, and work well under pressure.

Proficient in Microsoft Office applications

(Word, Excel, Outlook, PowerPoint).

Collaborative team player

with a flexible attitude to meet the changing needs of the business and clients.

Experience in an administrative, client-facing, or professional services role

is desirable.

Hours

Full-time role (37.5 hours per week)

, covering the hours between 9:30am and 8:00pm on a weekly rotating basis within the team.

Flexibility required

, with occasional work outside of these hours (including evenings or weekends, either in the office or remotely) to meet business needs.

Variable workload

, with quieter periods anticipated during court recesses and at other times; during these periods, you may be asked to support other areas of the business, with working hours adjusted accordingly.

Benefits

Our achievements are underpinned by our unique culture and our people are our biggest asset. Working at Opus 2 on top of your salary, you'll get:

Contributory pension plan; Healthcare Insurance: 26 days annual holidays and flexible working; Employee Assistance Programme; A day of leave to volunteer for charity and an active CSR team raising money towards a company charity; * Accessible and modern office spaces.