Job Description

Documentation and Logistics Administrator


Full time, permanent role, Burgess Hill, UK


26,000 / year base salary plus benefits


Overall Job Scope

Ensure that every customer order is processed effectively and efficiently Ensure all documentation is created, checked and processed efficiently and to a high standard To assist the Logistics Manager to ensure all relevant Import and Export documentation is completed so shipments comply with legislation and customer demands. To assist the Logistics Manager to work closely with the Commercial team, Operations and Customer Experience to provide a seamless service to our customers To take every opportunity to promote the image and interests of BioIVT with customers, suppliers and other contacts

Area of Responsibilities

Maintain individual workload, in line with team responsibilities Responsible for assisting the logistics team with the accurate dispatch of orders Responsible for product certification creation and checking to a high standard Assist in the CITES permit application process efficiently and effectively Ensure all shipments are proactively tracked and managed Responsible for creation of Import/Export documentation for multiple shipping sites Work with suppliers to resolve documentation queries and to improve efficiencies Assist in coordinating documentation needs for multiple sites and product lines simultaneously Ensure all customer and supplier communication for the BioIVT product range are responded to and processed accurately Work closely with other departments to maintain high standards and fast turnaround time for shipment of all products. Work closely with Customer Experience to ensure all queries are dealt with correctly and efficiently Work closely with QA in providing documentation in line with BioIVT's QMS standards Work with the Warehouses to ensure all documentation for all imports and exports are prepared in advance of shipment. Support other departments with ad-hoc administrative projects Assist the Logistics Manager in collating data reports, including and not exclusive to KPI data

Our UK based benefits package is:

25 days holiday increasing to 27 days after 3 years of service Company funded private medical insurance Life Assurance (x 4 salary) Employee Assistant Programme Enhanced family leave policies Free fruit delivery in the office Company funded social events Learning & Development opportunities * Discretionary bonus (3% on target subject to individual and company performance and length of service)