Job Description

Technical Lead

Join us to work for one of our client, a globally respected non-teaching department of a prestigious UK university, dedicated to developing and delivering world-class examinations and assessments. As a Technical Lead, you'll play a pivotal role in managing and enhancing a suite of critical applications. This is a hands-on, high-impact role where your technical expertise will directly support educational excellence worldwide.


You'll be at the heart of a dynamic environment, collaborating with offshore teams, driving continuous service improvement, and shaping the future of our application landscape. If you're passionate about solving complex problems, refining architecture, and leading technical conversations, this is your chance to make a real difference.

Key Responsibilities

Own and execute all non-discretionary activities including Incident & Problem Management, Minor Change Requests, Knowledge Articles, Automation, and Continuous Service Improvement. Collaborate with offshore leads and teams to share insights, validate deliveries, and support incident resolution. Lead technology refinement sessions, resolve technical blockers, and guide design decisions. Ensure adherence to SLAs and KPIs as outlined in the service contract. Provide technical architecture for Documentum-based solutions and new requirements. Participate in roadmap meetings, assess feasibility, and propose technical improvements. Identify and implement process, technology, and application enhancements across portfolios. Recommend upgrades and migrations aligned with technology support and improvement goals. Liaise with Major Incident Managers during Severity 1 and 2 incidents, including war room participation. Facilitate meetings between customer and offshore teams as needed.

Essential Skills & Experience

Deep expertise in Documentum products: xCP, Content Server, IJMS, CTS, xPlore, BPS, OTDS, Webtop, DA, D2, DFC Strong programming and integration skills: Java, JUNIT, REST services, DQL, SQL, GWT Proficiency in XML, XSD, xDB, XSL Operating systems: Linux and Windows Web and directory services: Apache HTTPD, Tomcat, Apache DS * DevOps tools: Git, Jenkins, SonarQube, Bitbucket, Octopus