Job Description

Would you like to join us on a mission to tackle the housing crisis in the East of England? We're Flagship Homes, a social housing provider with a big heart and a real passion for Equality, Diversity, and Inclusion. Not only will you be part of something truly meaningful, but you'll also enjoy fair pay and some pretty great perks.


We're all about our people and our customers. We live and breathe our values - Great People Doing Great Things, Relentlessly Improving Performance, Spending Money Wisely, and delivering top-notch customer service.


We are pleased to share an opportunity for someone to us as a Domestic Abuse Officer. This is a permanent job, working37 hours per week, Monday to Friday.


The role will be based primarily in Norfolk but with some cases in Suffolk and will require occasional travel to our various office locations to connect with the wider safe communities team. Day to day travel will be expected over the region as well as office/admin based days to concentrate on case work. The role comes with Agile Working.


Flagship's domestic abuse team work with customers who disclose they are experiencing domestic abuse or where safeguarding concerns are identified by other service areas. This Domestic Abuse Officer role is not an IDVA service and the team will refer customers to specialist domestic abuse support as soon as possible.


From there on we work as part of a coordinated response to ensure our customers are supported with particular focus on their housing needs. As an organisation, we are accredited by the Domestic Abuse Housing Alliance and strive to maintain the exceptionally high standards we have already demonstrated.


Within this role you will work closely with customers, internal teams and external agencies such as support services and local authorities. The domestic abuse service forms part of the wider Safe Communities Team delivering services related to anti-social behaviour and safeguarding.


A typical day or week may include:


Conducting risk assessments and making referrals to support agencies. Visiting customers at home to discuss safety of the home and housing options. Ensuring safeguarding for children is completing. Working with internal teams for example where there are rent arrears or repairs. Attending or seeking out opportunities for community safe spaces for survivors to connect. Keeping all casework and notes meticulously up to date and compliant.
Applications are welcomed for the role of Domestic Abuse Officer from those with previous experience working in the domestic abuse sector with a sound knowledge of housing implications or those working in housing with experience in supporting customers experiencing domestic abuse.


You will be passionate about reducing violence against women and girls, supporting customers of all demographics experiencing abuse and safeguarding children. This role is subject to an enhanced DBS check.

In return for your hard work, we offer a competitive salary of 32,660.15 per annum and a benefits package that includes:

Company Car. 25 days annual leave (increasing to 28 days with length of service), with the ability to buy and sell leave. Access to the Flagship Rewards Scheme offering savings on groceries and VIP rewards. Death in Service Benefit. Company Sick Pay. An agile working environment to achieve a healthy work/life balance.

and that's not all! We're also proud to offer:

Opportunities for development (including apprenticeships, our Academy, and various training options). Health and well-being programs and initiatives. Empowerment (we give you the tools and systems to make the right decisions for resolving issues). A Leadership Team that inspires, develops, and supports you.

Please see the attached The Domestic Abuse Officer The Part I Play Statement, for responsibilities and requirements details. To apply please click "apply online" below. You will be asked to attach your CV and provide a supporting statement, outlining why you're the right person for the job; please quote Reference Number 9032 and state that you are applying to be a Domestic Abuse Officer, in your statement. If you'd instead prefer to send us a 3 minute video supporting statement, please share the video's link in the supporting statement box.


If you are successfully shortlisted, you will be contacted within 14 days of the application close date via email.

Please make sure to check your email and spam folders regularly for email correspondence.

Closing Date: 26.07.2025. Interview Date: 09.07.2025, in East Dereham.


Applications may be reviewed, and candidates invited to interview ahead of the close date.


We regret that we are only able to contact shortlisted applicants. If you have not heard from us within 14 days of the closing date, your application has been unsuccessful.


No Agencies please.


Domestic Abuse Officer - Reference Number 9032