Job Description

Job Title: Domestic Abuse Services - Pathways Worker

Head Office Location: Brindley Place, Birmingham

Job Location: Walsall

Salary -

13.16 per hour

Contract type -

Permanent

Working hours -

Full Time 35 hours per week

About the Service

Domestic Abuse Walsall Service provides emergency, short-term accommodation, refuge and dispersed provision for women and men, with or without children, who are escaping abuse. We provide a wrap around service that supports the client and family unit to recover and resettle.

About the role

To provide a first response to callers who need safe accommodation Liaising with victims and external agencies to establish if domestic abuse accommodation is available and safe for the victim Establish risk posed to the victim and assess suitability for accommodation services Offering immediate advice, liaising and signposting to other agencies Receive and process referrals to the service from a variety of sources including specialist agencies, housing, social care, police, health care staff and self-referrals Ensure appropriate and safe travel arrangements are in place for service user Advertise vacancies on Refuges Online and with Walsall Housing teams, keeping this up to date. Work with Housing IDVA to ensure information is shared appropriately on new service users coming into the scheme To ensure allocated support workers are aware of the background of the new service user and their family by maintaining UpToDate and accurate client records Management of data and produce weekly and monthly reports

This post is open to Female applicants,

Due to the specific requirements of this role, this post is exempt under the Equality Act (2010), Part 1, Schedule 9 (Genuine Occupational Requirement).

We are striving to be an Equal Opportunities Employer and all employees are expected to actively support Equal Opportunities Policies.

Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer.

About you

Be able to communicate effectively in English Be able to manage incoming calls into the service at the same time Be able to work on your own initiative along with a commitment to teamwork. Have good experience of being able to respond calmly to difficult situations and handle emergencies without immediate supervision Experience of providing housing related support and/or working with victims of domestic abuse (or other specialist knowledge of domestic abuse services). Able to work n your own initiative and be flexible and responsive to the needs of the service and clients. Ability to deal with a demanding workload and to prioritise effectively whilst maintaining attention to detail Experience of and ability to use Microsoft Office Word, Excel and Outlook to an intermediate standard

Please note that if you are successful in this role, we will require evidence of the required certificates and qualifications for this role. Without this evidence, you would be unable to commence employment at GreenSquareAccord.

About us

We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive.


We own and manage 25,000 homes in diverse communities across the West Midlands and Southwest.


Everyone deserves a home, it`s a place from which we build our future, we thrive at home.


We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most.


Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them.


We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system.

The GSA Way

We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way.


A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is.


Our five core commitments are:


We believe our customer is everything We are one team We are supportive and caring We are business-minded for social purpose We are curious and ambitious.

You can read more about the GSA Way in our recruitment pack.

Benefits

In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes:


20 days annual holiday entitlement A defined contribution pension scheme. Trust based flexible working and a Confidential Employee Assistance Programme (EAP). Buying and selling of annual leave Opt-in health cash plan with cover on eye test and glasses, Dental, therapy and much more!

How to apply

If you wish to apply for this role please email a copy of your up to date CV to recruitment.mailbox@greensquareaccord.co.uk.


All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy.



GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview.



If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.