Job Description

Position Summary

The Domiciliary Care Manager is responsible for leading and managing the day-to-day operations of a home-care service in accordance with

Care Quality Commission (CQC) regulations

, ensuring that care delivery is safe, effective, caring, responsive, and well-led. The role includes staff supervision, quality assurance, care planning oversight, and regulatory compliance to maintain a high standard of person-centred care for clients living in their own homes.

Key Responsibilities1. Leadership & Operational Management

Manage the daily running of the domiciliary care service in line with CQC Fundamental Standards. Ensure effective coordination of care visits, rotas, and staffing levels. Lead and support care staff, promoting a positive working culture and professional development. Act as a point of escalation for operational issues, incidents, or staffing challenges. Maintain effective communication between office staff, care workers, clients, and external agencies.

2. Care Quality & Compliance

Ensure full compliance with CQC regulations, safeguarding protocols, health & safety, and UK data protection laws (GDPR). Prepare the service for CQC inspections and maintain accurate evidence for the KLOE framework (Safe, Effective, Caring, Responsive, Well-Led). Conduct quality audits, spot checks, risk assessments, and care plan reviews. Manage safeguarding concerns, incident reporting, and follow local authority procedures.

3. Care Planning & Client Management

Oversee client assessments, person-centred care plans, and ongoing reviews. Build strong relationships with clients and families, responding promptly to concerns or changes in needs. Ensure continuity of care and effective communication regarding client updates. Liaise with GPs, district nurses, social workers, local authorities, and other healthcare professionals.

4. Staff Management & Development

Recruit, train, and supervise care staff in accordance with safer recruitment and UK employment standards. Conduct regular supervisions, appraisals, and performance reviews. Ensure all staff complete mandatory training (including safeguarding, moving & handling, medication, infection control, etc.). Promote a positive, supportive, and motivated team environment.

5. Administration & Business Support

Oversee scheduling, timesheets, payroll preparation, and care worker logs. Support business growth by handling enquiries, new referrals, and assessments. Maintain accurate and confidential records in line with CQC and GDPR requirements. Assist with budgeting, reporting, and managing resources efficiently.

Skills & QualificationsEssential

Proven experience in a domiciliary care, home-care, or social care management role in the UK. Strong understanding of CQC regulations and compliance requirements. Excellent leadership, problem-solving, and communication skills. Level 3 Diploma in Health & Social Care (or equivalent) and willingness to progress to Level 5. Ability to work under pressure and manage competing priorities. Full UK driving licence and access to vehicle (if required by service).

Desirable

Level 5 Diploma in Leadership for Health & Social Care (or working toward it). Experience conducting client assessments and writing care plans. Experience liaising with local authorities, commissioning teams, and multidisciplinary partners. Knowledge of rota management systems and digital care planning software.

Working Conditions

Office-based with regular travel for assessments, spot checks, and client visits. May involve participation in an on-call rota or out-of-hours support.
Job Types: Full-time, Permanent

Pay: 38,000.00-42,500.00 per year

Experience:

Management: 1 year (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person